Senior Associate, Marketing Strategy (Offers & Shopping)

Revised JD — Senior Associate, Marketing Strategy (Offers & Shopping)

Role summary

As a Senior Associate Offers Shopping Marketing Strategy in the Offers and Shopping team, you will help shape and scale connected customer journeys from discovery to activation to redemption. You will translate customer and product signals into journey concepts, messaging strategy, test plans, and clear creative briefs, then partner with cross-functional teams to launch and learn. Your work will help improve relevance and measurable customer value across our digital channels.

Job responsibilities

• Support the team lead in evolving end-to-end customer journey strategy across touchpoints.
• Develop new journey and campaign concepts based on customer insights, product signals, and performance trends.
• Define audience and personalization strategy (targeting inputs, eligibility logic needs, and content rules) with analytics and product partners.
• Build and maintain a learning agenda and experimentation roadmap, including hypotheses, test design, and measurement approach.
• Partner with campaign execution team to convert strategy into requirements and creative briefs.
• Align stakeholders on what will be launched, timing, and how outcomes will be measured.
• Contribute to offer curation and placement recommendations across key owned surfaces.
• Synthesize performance insights into clear recommendations for optimization, prioritization, and next-best tests.
• Help run partner campaign workflows, including intake, prioritization, briefing, governance, and decision routines.

Required qualifications, capabilities, and skills

• 5+ years of experience in marketing strategy, lifecycle or journey strategy, or digital marketing planning.
• Demonstrated ability to translate customer insights and product signals into clear priorities and journey plans.
• Experience with personalization and targeting concepts and lifecycle-based messaging strategy.
• Strong grounding in measurement and experimentation, including hypothesis-driven testing and interpreting results.
• Experience leading through influence in cross-functional, matrixed environments.
• Strong organizational and problem-solving skills; able to drive alignment from ambiguity.
• Excellent written and verbal communication skills; able to simplify complex ideas for diverse stakeholders.
• Bachelor’s degree required.

Preferred qualifications, capabilities, and skills

• Experience in offers, shopping, ecommerce, loyalty, or value ecosystems.
• Familiarity with segmentation and signals used to improve relevance.
• Experience partnering with media or partner marketing teams to integrate partner goals into customer journeys while maintaining a consistent customer experience.
• Comfort developing lightweight operating models (intake, governance, prioritization) that improve speed and clarity.
• Strong storytelling and presentation skills for strategy readouts and test results.
• Experience collaborating with creative and marketing technology teams.
• Track record of improving activation and redemption through journey optimization and iterative testing.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.