Concierge

Job TitleDial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.Perks & Benefits:Birthday & anniversary PTOTuition AssistanceDouble pay on holidaysPTO accrual on DAY 1Referral BonusFree meal during shift (Up to $260 savings)Loyalty IncentiveEmployee Recognition ProgramDiscounts through Verizon and AT&TPay Advance ProgramMedical and Prescription Drug Insurance including Dental and VisionBasic Term Life/AD&D401kPosition OverviewThis position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.Essential Job ResponsibilitiesWelcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.Assist residents and/or families with requests for transportation, reservations, and general information.Answer and direct phone calls, take messages, and respond to inquiries.Responds to emergency situations and is the point of contact in all emergency situations.Monitor lobby and common areas to ensure safety and promote a positive environment.Maintain reservations and schedule for guest suites, clubhouse, and private dining.Receive mail and packages and ensures they are distributed accurately and timely.Updates and maintains resident/family emergency list and contact information as changes occur.Receives requests for maintenance and housekeeping services.Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.Help promote community events and activities to residents and guests.Notify supervisor when items need to be ordered, received, and maintain office supply list.Maintain confidentiality of resident and community information.Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.Other duties as assigned.Education, Experience and Other RequirementsExperience in customer service, hospitality, or senior livingMust be at least 18 years of ageKnowledge, Skills, and Abilities RequiredBasic computer skills, including phone systemsStrong communication and interpersonal skillsProfessional appearance and demeanorAbility to multitask and remain organized in a fast-paced environmentPromote teamwork in providing services to residents.Preferred QualificationsWillingness to learn and help othersEnjoyment in working with older adults