Car Detail Manager

Job Description

Job Description

Do you have a natural ability to lead people and promote the delivery of exceptional customer service? If so our Car Detail Manager position at ZIPS Car Wash located at 5740 Albemarle Rd, Charlotte, NC, is the perfect position for you! 

As our Car Detail Manager, you will oversee the day-to-day operations of the car wash, maintain cleanliness and functionality of the property, and offer assistance throughout the entire car wash process. In this customer-focused setting, you have the opportunity to cultivate a sense of trust while being recognized and rewarded for your service! 

Starting pay for this position is: $45,000 - $55,000 / year + Bonus Pay!
*Pay may vary based on experience.  

Rewards for YOU:  

• Competitive Pay 
• DailyPay. Get paid daily! 
• Tuition Reimbursement 
• Free Car Washes 
• 401K Match 
• Health, Dental and Vision insurance 
• Paid Time Off 

Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!

 
Bring JOY to YOUR Journey and apply today for our Car Detail Manager position!   Responsibilities

• Maintain all aspects of the site to ensure it runs beautifully 
• Recruiting, interviewing, hiring, performance managing site level team members 
• Training of Customer Service Associates, Leads and Assistant Managers and provide ongoing education 
• Creates team member schedules, assigning schedules and responsibilities to team members 
• Giving team members financial goals and sales targets to meet on a scheduled basis 
• Open and close the site and facilitate daily operations 
• Perform minor equipment repairs as trained and directed 
• Engage customers while selling and promoting our Unlimited Wash Club 
• Monitor and control daily labor percentages and preventative wash maintenance 
• Ensure timely completion of daily, weekly, and monthly reporting as required 
• Consistently and correctly uphold and enforce company policies 
• Monitor, control, and troubleshoot chemicals daily 
• Safely and efficiently load every vehicle with clear hand signals and a smile 
• Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests 
• Managing the overall performance of the site 

Required Skills

• 2 years of experience in a management role
• 3 years of sales or customer service experience
• Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
• High School Diploma or Equivalent 
• Preferred: Associate degree or higher in business or related field
• Preferred: Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable 
• Preferred: Car Wash experience