Technical Support Coordinator

Who is CEIA USA? Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems. CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction. The Technical Support Coordinator is responsible for assisting with the administration of field service activities while serving as the first point of contact for customers requiring technical assistance. This role is responsible for evaluating incoming technical support requests, providing first-level troubleshooting, creating and managing service tickets, coordinating field service activities, and ensuring technicians have the information and resources needed to deliver exceptional customer service. In addition, the role acts as a true backup to the Service Scheduler. The ideal candidate is highly organized, customer-focused, technically inclined, and capable of managing multiple priorities in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.