Training and Technical Support Leader

Job Description

Job Description

Description:

Training and Tech Support Leader

Location: Aurora, OH

Position Summary:

The Training and Tech Support Leader is responsible for designing, implementing, and managing training programs that support services, manufacturing excellence, safety compliance, and employee development. This role ensures new hires are effectively onboarded and that ongoing training supports performance, retention, and operational goals. The role is also responsible for enriching the tech support model. This includes but is not limited to researching the best after hours and normal hours tech support model, integrating a tiered support approach, and ensuring LayerZero can effectively answer internal and customer tech support questions.

Key Responsibilities:

• Develop and deliver onboarding programs covering safety, quality, systems/tools/programs, and job-specific training.

• Create upskilling training program for leaders and managers.

• Develop and deploy customer facing employee training focused on customer satisfaction and sales.

• Parter with safety leaders to make safety a focus point for all field training.

• Create hands-on training modules for roles such as electrical assembly, testing, and general field safety

• Partner with supervisors and leads to assess skill gaps and build targeted development plans.

• Implement Train-the-Trainer programs to scale knowledge across shifts and departments.

• Enhance the current tech support model to be scalable with business needs

• Create an easy to manage on call and after-hours support model

• Maintain training records and track effectiveness using metrics such as time-to-productivity and retention.

• Collaborate with HR and Operations to align training with business goals and compliance standards.

• Support partnerships with community colleges and vocational schools to build talent pipelines.

Qualifications :

• Bachelor’s degree in education, Organizational Development, or related field.

• Minimum 5 years of experience in manufacturing training or technical workforce development.

• Experience with instructional design, adult learning principles, and training systems.

• Strong facilitation and coaching skills; bilingual (English/Spanish) preferred.

• Familiarity with OSHA, ISO 9001, and electrical safety standards.

Performance Indicators:

• Reduction in onboarding time and increase in retention.

• Improved technical competency across production teams.

• Consistent training delivery and documentation compliance.

• Positive feedback from supervisors and trainees.

Why Join Us? Our Benefits Make a Difference.

We believe great employees deserve great benefits designed to support health, financial well-being, professional growth, and family needs. Most of our core benefits are provided at no cost, reflecting our commitment to investing in the well-being of our team.

• $0 cost Dental Insurance
• $0 cost Vision Insurance
• $0 cost Short Term and Long-Term Disability Insurance
• $0 cost Life Insurance with additional buy up options
• Medical Plan Choices, including one no cost medical option plus two additional buy up plan options
• $0 cost Employee Assistance Program offering confidential counseling and support services
• Employer Health Savings Account Contributions to help offset health expenses
• Retirement Plan Options with generous employer matching contributions
• Paid Parental Leave to support your growing family

Why You Will Love Working with Us

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative Spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow With Us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.