Account Manager | $20-$25/hr

Job Description

Job Description

Key Personnel is seeking an Account Manager in Tulsa, OK

Job Title : Account Manager
Location: Tulsa, OK
Pay Range : $20-$25/hr
Schedule: Monday – Friday 8am – 5pm

Account Manager Job Summary

The Account Manager is responsible for supporting and managing assigned client accounts to ensure orders are processed accurately, projects are completed on schedule, and clients receive exceptional service. This role serves as the primary communication link between clients and internal departments, including production, finishing, shipping, sales, and administration. The Account Manager monitors projects throughout the production process, resolves issues, and ensures customer satisfaction through strong communication, organization, and attention to detail.

Account Manager Essential Duties & Responsibilities

• Serve as the primary point of contact for assigned clients, providing support and resolving questions through email, phone, and in-person communication.
• Build and maintain strong client relationships through professional communication and timely follow-up.
• Review incoming client orders to ensure accuracy, completeness, and clarity.
• Communicate with clients to resolve missing information, order discrepancies, or unclear specifications.
• Prepare detailed production documentation and job tickets for internal teams.
• Review and proof production documents to ensure job requirements are accurately communicated.
• Coordinate with production, finishing, shipping, sales, and administrative teams to support successful project completion.
• Monitor assigned projects throughout the production process to ensure deadlines and customer expectations are met.
• Address job-related questions and provide updates to clients and internal teams.
• Identify and escalate production, scheduling, or service concerns to appropriate leadership.
• Review completed project documentation and assist with preparing client invoices.
• Ensure invoices are distributed accurately and timely.
• Maintain accurate records and documentation related to client accounts and projects.
• Identify process improvements and communicate opportunities to improve efficiency and customer service.

Account Manager Customer Service & Communication Responsibilities

• Deliver professional, responsive, and solution-focused customer service.
• Maintain a positive and professional relationship with clients and internal teams.
• Manage multiple client accounts while prioritizing deadlines and changing priorities.
• Communicate effectively with customers, production teams, and leadership.
• Remain organized and detail-oriented in a fast-paced environment with frequent interruptions.
• Take ownership of assigned accounts and ensure client needs are successfully addressed.

Account Manager Technical & Administrative Skills Required:

• Strong organizational skills with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office Suite.
• Strong problem-solving, critical thinking, and analytical skills.
• Ability to work independently and collaboratively.
• Strong spelling, grammar, and documentation skills.

Preferred:

• Experience with customer account management or project coordination.
• Familiarity with internal accounting systems and business processes.
• Understanding of invoicing, order processing, and administrative procedures.
• Experience working with production, manufacturing, or service-based environments.

Account Manager Qualifications

• Four-year college degree preferred but not required.
• Previous experience in customer service, account management, project coordination, or a related field preferred.
• Ability to manage client relationships while maintaining accuracy and accountability.
• Strong work ethic with a positive, flexible, and solution-oriented approach.
• Ability to identify and communicate process issues affecting customer service.
• Demonstrated ability to work effectively in a fast-paced environment.

Key Personnel Benefits:

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision, accident, critical illness, term life, short-term disability, PTO, and more!

For additional job openings, visit:

Key Personnel is an Equal Opportunity Employer. A drug screen and background check may be required.