Customer Support Representative

Job Description

Job Description

Join Our Team as a Customer Support Representative at CAS COUNSELING Psychotherapy Associates

At CAS COUNSELING Psychotherapy Associates, located in Durham, NC, we are dedicated to providing compassionate and professional mental health services to our clients. Our team is passionate about making a positive impact in the lives of individuals and families, and we are looking for a Customer Support Representative to join us in supporting this mission. If you have a knack for helping others and want to be part of a meaningful organization, we’d love to hear from you!

Responsibilities

As a Customer Support Representative, you will be the first point of contact for our clients, ensuring they feel supported and valued from the moment they reach out. Your day-to-day responsibilities will include answering client inquiries via phone or email, scheduling appointments, providing information about our services, and assisting with administrative tasks to keep our operations running smoothly. You’ll play a vital role in creating a welcoming and professional experience for our clients, contributing to the overall success of our team.

Qualifications

We’re looking for someone who brings both professionalism and empathy to the role. To be successful, you should have:

• At least 1 year of experience in a customer-facing or administrative role.
• Strong communication skills, both verbal and written.
• Excellent organizational abilities and attention to detail.
• A friendly and approachable demeanor, with a genuine desire to help others.
• Proficiency with basic office software (e.g., email, scheduling tools).

Why Join CAS COUNSELING?
While we do not offer additional benefits at this time, this role provides the opportunity to work in a supportive and purpose-driven environment. At CAS COUNSELING, we value collaboration, compassion, and integrity. You’ll be part of a team that is deeply committed to making a difference in the lives of our clients and the community.

If you’re ready to bring your skills and passion for helping others to our team, we’d love to hear from you. Apply today and take the first step toward a rewarding career with CAS COUNSELING Psychotherapy Associates!

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