YSC Sports - Manager On Duty MOD

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

The Manager on Duty (MOD) is responsible for overseeing the day-to-day operation of
the facility during assigned shifts and ensuring a safe, clean, professional, and
customer-focused environment. The MOD serves as the primary management
presence during their shift, providing leadership to part-time staff and interns while
working closely with other departments to ensure programs and facility operations run
successfully.

The MOD is expected to lead by example, provide exceptional customer service,
promote and sell facility programs and services, accurately process customer
transactions, enforce facility policies, respond appropriately to emergencies, and
ensure the facility is prepared for customers and scheduled programming.

Essential Responsibilities
Facility Operations
• Serve as the management presence for the facility during assigned shifts.
• Ensure the facility is clean, organized, safe, and prepared for customer arrival.
• Conduct regular facility and property walks to identify safety, maintenance, or
operational concerns.
• Ensure doors, gates, and designated areas are properly opened, secured, and
locked.
• Monitor facility equipment and report damage, maintenance issues, or other
concerns to the General Manager.
• Make regular rounds during leagues, tournaments, camps, clinics, and other
programming to ensure safety and proper facility operations.
• Understand and follow emergency procedures for accidents, injuries,
incidents, weather events, and other emergencies.
• Complete incident reports and document all significant issues encountered
during a shift.
• Prepare and distribute a daily shift report and follow up on outstanding items as
needed.
• Complete special projects and other assignments as directed by management.
Staff Leadership
• Oversee part-time employees and interns during assigned shifts.
• Provide direction, support, and accountability to staff.
• Lead by example in customer service, professionalism, communication, and
work ethic.
• Motivate employees and help create a positive team environment.
• Ensure staff understand and follow facility policies, procedures, and
expectations.
• Work cooperatively with various departments throughout the company.
Customer Service
• Provide a high level of customer service and ensure a positive customer
experience.
• Respond to customer questions, concerns, and requests in a professional and
timely manner.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Develop positive relationships with customers, teams, coaches, program
participants, and guests.
• Firmly and professionally enforce facility rules, policies, and procedures when
necessary.
• Adapt to changing circumstances that may affect programming, staffing, or
customer experience.
Program Sales & Customer Transactions
• Maintain a strong working knowledge of all facility programs, including leagues,
camps, clinics, tournaments, memberships, rentals, and other offerings.
• Communicate program details, schedules, pricing, and availability to
customers.
• Promote and sell facility programs and services by identifying customer needs
and recommending appropriate programs or offerings.
• Assist customers with program selection, registration, enrollment, and
purchases.
• Identify opportunities to promote additional programs, services, rentals,
memberships, or facility offerings.
• Provide a professional and welcoming sales and checkout experience for all
customers.
• Answer customer questions regarding programs, pricing, schedules, policies,
and procedures.
• Resolve basic customer issues related to registration, payments, and
purchases, escalating more complex issues to management when necessary.
Opening & Closing Procedures
• Open and close the facility according to established procedures.
• Walk the property and facility to identify issues or concerns before opening and
during closing.
• Check in and out radios, keys, money drawers, and other required equipment.
• Count and verify money drawers and drops.
• Open, close, and lock doors and designated areas as required.
• Ensure the facility is properly secured at the conclusion of each shift.
• Understand and execute all emergency and incident procedures.
Communication & Administration
• Communicate effectively with YSC managers and staff by phone, email, and in
person.
• Maintain accurate records and documentation of incidents, facility concerns,
and shift activities.
• Utilize computer-based systems and company software as required.
• Prepare and disseminate daily reports.
• Follow up on items identified in daily reports and communicate outstanding
issues to the appropriate manager.
• Manage multiple responsibilities while meeting deadlines and maintaining
attention to detail.
Qualifications & Skills
• Bachelor's degree in a related field preferred/required.
• 2-3 years of management experience preferred.
• Previous experience in facility, sports, hospitality, recreation, sales, or event
management preferred.
• Strong verbal and written communication skills.
• Excellent customer service and customer relations skills.
• Strong sales and relationship-building skills.
• Ability to make sound decisions and think quickly in emergency situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong organizational and attention-to-detail skills.
• Ability to work independently while also functioning effectively as part of a
team.
• Ability to enforce rules and policies professionally and consist