Office Manager

Job Description

Job Description

Job description:

Job Posting: Office Manager

Reports To: Operations Manager
FLSA Status: Exempt

Position Summary

The Office Manager oversees the administrative and clerical operations of the warehouse, including shipping, receiving, customer service, and data entry. This role is responsible for supervising clerical teams, ensuring accurate inventory and shipment records, maintaining efficient workflows, resolving customer concerns, and supporting overall warehouse operations. The Office Manager works closely with the Operations Manager to ensure compliance with company policies, procedures, and performance standards.

Key Responsibilities Team Leadership and Administration

• Manage and coordinate the activities of supervisors and clerical associates in the shipping, receiving, and customer service departments.
• Assist the Operations Manager with developing and implementing departmental work schedules.
• Assign duties, coordinate work hours, schedule breaks and vacations, and manage staffing needs.
• Recommend personnel actions, including hiring, retention, promotion, transfer, and termination.
• Conduct employee performance evaluations in accordance with company and Human Resources policies.
• Train supervisors and associates on warehouse policies, departmental procedures, and job responsibilities.
• Review and approve employee timecards, time-off requests, and other departmental personnel requests.

Warehouse Operations and Reporting

• Oversee the accurate recording of deliveries, shipments, and related transactions in the warehouse management system (WMS).
• Investigate and resolve discrepancies, data entry errors, and reporting issues.
• Prepare and distribute daily and monthly reports for corporate leadership and the General Manager.
• Order and maintain necessary office supplies and equipment for warehouse operations.
• Support the implementation and administration of warehouse distribution programs and operational procedures.

Customer Service and Issue Resolution

• Review customer complaints and shipment discrepancy reports.
• Investigate operational issues and coordinate appropriate resolutions.
• Maintain positive customer relationships through timely communication and effective problem-solving.

Office Standards and Compliance

• Ensure warehouse office areas maintain appropriate sanitation, cleanliness, and organizational standards.
• Promote adherence to company policies, procedures, and applicable Human Resources guidelines.
• Support efficient, accurate, and consistent administrative operations throughout the warehouse.

Minimum Qualifications

• College-level education or equivalent training and experience.
• Five to eight years of experience in office management, data entry management, or a related administrative leadership role.
• Experience in the wholesale or retail grocery industry is preferred.
• Advanced computer skills and a high level of proficiency with warehouse management systems (WMS).
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to work independently, take initiative, and manage multiple priorities effectively.
• Ability to implement and manage warehouse distribution programs in accordance with corporate and Operations Manager directives.

Preferred Skills and Competencies

• Experience supervising clerical, shipping, receiving, or customer service teams.
• Strong attention to detail and commitment to data accuracy.
• Ability to analyze reports, identify discrepancies, and implement corrective actions.
• Excellent time management and decision-making skills.
• Ability to maintain confidentiality and handle personnel matters professionally.