Front Desk Agent

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations in person, via email, or over the phone, including group bookings.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Welcome guests warmly, determine their needs, and manage the registration process.

Qualifications

• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.