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Front Desk Agent - Courtyard by Marriott KCI

KMG Hotels

Front Office Team Member

Join KMG Hotels and the Courtyard by Marriott KCI as we are undertaking a full renovation project inside and out. The Courtyard by Marriott Kansas City Airport is seeking enthusiastic, energetic people to join our front office team, full and part-time positions available, flexible shifts. Ideal positions for people who like a fast-paced, ever-changing environment. Duties include greeting and registering guests, communicating via phone and text message, taking care of guests' service requests, processing payments, and using the Marriott guest service systems.

Responsibilities:

  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.

Requirements:

  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
KMG Hotels
Vacancy posted 1 day ago
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