Member Experience Associate Full Time

Overview BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Benefits Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Eligibility requirements vary by position. Job Summary Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Member Responsibilities Carry out job functions and responsibilities as assigned, and support the application of club policies, procedures and compliance. Strive for flawless execution and hold ourselves accountable. Act with honesty and integrity and lead with the member in mind to address all concerns and, when appropriate, to elevate any concerns. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity by working together collaboratively and with respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Member Responsibilities Deliver service excellence through all points of contact. Resolve and de‑escalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards • Greet, Anticipate, Appreciate (GAA) • Fast, Friendly, Full, Fresh, Clean Club Standards Commit to delivering GOLD-Grand opening look daily. Keep the club clean and organized, inside and out. Know Your Business Understand how to access and read production and/or financial performance reporting for your department. See the connection between consistent execution and the positive impact it can have on the business. Major Tasks, Responsibilities, and Key Accountabilities Deliver superior member service, including greeting, assisting, and thanking all members promptly, professionally, and courteously. Resolve member concerns in a timely manner and, when necessary, escalates issues to management. Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols. Review and maintain the AP Alert Binder according to AP standards. Follow the BEST procedures, including cross‑checking merchandise to member register receipts and verifying high‑value items. Record register receipt discrepancies and notify front‑line staff to correct them immediately. Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures. Enforce repack awareness guidelines by inspecting known repack articles. Monitor member and visitor traffic entering and exiting the club. Respond to Electronic Article Surveillance (EAS) alarms according to established response procedures. Maintain high standards of safety for members and team members. Inspect team members, members, and vendor bags, backpacks, briefcases, and lunch boxes as they leave the building. Process empty water jug return vouchers to members. Maintain all club policies and procedures. Perform other duties as assigned, including working in other departments as needed. Ensure regular, predictable, full attendance. Qualifications Strong interpersonal skills and attention to detail. Basic math skills. Ability to use a smart handheld device. Successfully complete required training and certification processes. Must have been employed with the company for at least 6 months. Age requirements: at least 18 years of age, except in Indiana (19 years) and Delaware (21 years). Environmental Job Conditions All time spent standing and moving about on hard surfaces. May require bending, pulling, reaching, stooping and climbing ladders or step stools. May require occasional lifting up to 30 pounds. Exposure to both indoor and outdoor temperatures. Compensation In accordance with the Pay Transparency requirements, the following represents a good‑faith estimate of the compensation range for this position. Actual salaries will vary depending on location, education, experience and qualifications. The pay range for this position starts at $16.25. We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. However, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights, rather than AI‑generated responses. #J-18808-Ljbffr