IT Support Technician

Job Title

Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department.

Essential Duties/Responsibilities

• Provide support to users and serve as the first point of contact for support requests
• Troubleshoot hardware and software issues in a timely manner
• Install, configure, and manage hardware and software components to ensure usability
• Install, configure, and manage IP phones and video conferencing systems
• Install and terminate Cat 5 / Cat 6 cabling
• Upgrade system components and reinstall compatible operating systems and required software
• Install and upgrade antivirus software to maintain security at the user level
• Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices
• Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them
• Perform tests and evaluations of new hardware and software
• Maintain hardware and software inventory
• Develop and maintain IT documentation and procedures
• Build and maintain strong working relationships across all departments
• Stay current with emerging trends and technologies in IT support

Technical Requirements

• Windows 10/11
• macOS
• Microsoft Office Products: Word, Excel, Outlook, Access
• Active Directory
• Network troubleshooting
• VMware
• Exchange Server
• Antivirus and Firewall Functions
• CCTV
• IP-Phone/VoIP systems
• VPN
• SQL Fundamentals
• Internet security and data privacy principles
• Event log analysis
• Remote support tools
• Printer and peripheral support

Education

• High school diploma or equivalent required
• Associate Degree in Computer Science, or similar relevant field
• Certifications are a plus but not required ex. CompTIA A+

Experience

2+ years of experience in computer networks and systems maintenance.

Skills

• Confidentiality and discretion
• Strong communication skills
• Ability to work as part of a team
• Methodical, organized, and disciplined approach to problem-solving
• Critical thinking and analytical skills
• Attention to detail and thoroughness
• Strong user focus and a genuine desire to assist coworkers

Licenses/Certifications

Must have a current valid driver's license and a excellent driving record.

Physical Requirements

• Sit for long periods of time.
• Lift 10–20 lbs. of files, plans, office supplies, or similar items.
• Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.
• Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.
• Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery.
• Walk short distances on slippery, even, and/or uneven surfaces.
• Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.
• Fluency in both English and Spanish is required.

Working Conditions

• Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
• May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.
• May travel locally during the workday.

Other Requirements

• Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
• Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
• Follow and exchange basic instructions, information, and guidelines.
• Make decisions based on experience or knowledge with minimal supervision.
• Participate in training and development opportunities offered to maintain related software and safety knowledge.
• Adhere to and perform functions according to company and OSHA safety guidelines.
• Maintain regular, timely, and predictable attendance.
• Represent the company in a professional manner to callers and visitors.