Front Desk Agent

Job Description

Job Description

Le Meridien St Louis Clayton is hiring for a Front Desk Agent!

You should join our team if you believe...

• A warm welcome can set the tone for an entire stay.
• The Front Desk is more than a place to check in — it is the heart of the guest experience.
• Every guest deserves to feel genuinely welcomed, valued, and cared for.
• Great hospitality means anticipating needs, listening carefully, and finding solutions.
• The little details matter, from a smooth arrival to a thoughtful recommendation or a sincere goodbye.
• Strong communication and teamwork are essential to creating an exceptional hotel experience.
• Every interaction is an opportunity to create an UNMATCHED MOMENT .

You’re a great fit for this role if you love...

• Welcoming guests with warmth, professionalism, and genuine hospitality.
• Completing guest check-ins and check-outs accurately and efficiently.
• Assisting guests with reservations, room assignments, billing questions, directions, and hotel information.
• Learning and sharing knowledge about the hotel, local area, dining, attractions, and experiences.
• Responding to guest questions, requests, and concerns with patience, professionalism, and a service-first mindset.
• Listening to guests and taking ownership of opportunities to resolve concerns whenever possible.
• Communicating guest needs and important information clearly with Housekeeping, Maintenance, Food & Beverage, leadership, and other departments.
• Monitoring room availability and working closely with Housekeeping to support timely room readiness.
• Handling cash, credit card transactions, guest accounts, and other financial responsibilities accurately and according to established procedures.
• Protecting guest privacy and handling guest information, keys, and personal belongings with care and discretion.
• Answering phones, responding to messages, and assisting guests and callers in a friendly and professional manner.
• Staying organized and composed while managing multiple guests, requests, and priorities during busy periods.
• Looking for opportunities to personalize the guest experience and create moments guests will remember.

We’re excited to have you join us because...

• You understand that the first and last impression of a hotel often begins and ends at the Front Desk.
• You genuinely enjoy helping people and making them feel welcome.
• You can balance efficiency with genuine, personal service.
• You remain calm, professional, and solution-focused when things do not go according to plan.
• You have strong communication skills and are comfortable interacting with guests from a variety of backgrounds.
• You are confident asking questions, listening carefully, and finding solutions.
• You take ownership rather than simply passing a problem along.
• You work well with other departments and understand that great guest experiences require a great team.
• You are dependable, organized, and comfortable working in a fast-paced environment.
• You understand that hospitality is about more than completing a transaction — it is about making people feel cared for.

Education and Experience

• Previous customer service, hospitality, hotel, or Front Desk experience preferred.
• Previous hotel Front Desk experience is a plus.
• High school diploma or equivalent preferred.
• Familiarity with hotel property management systems preferred.
• Ability to learn and accurately use hotel systems, software, and standard operating procedures.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Ability to maintain confidentiality and protect guest information.
• Ability to resolve guest concerns professionally and appropriately escalate issues when necessary.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Work Environment and Physical Requirements

• Ability to stand and walk throughout the shift for extended periods.
• Ability to sit, bend, reach, lift, and move as needed to perform job duties.
• Ability to operate a computer, telephone, credit card terminal, and other Front Desk equipment.
• Ability to communicate clearly in person and by telephone.
• Ability to work in a fast-paced hotel environment while maintaining professionalism and composure.
• Ability to occasionally lift or move items such as luggage, packages, supplies, and equipment.
• Ability to maintain a professional appearance and demeanor throughout the shift.

Here’s the Core of Coury Hospitality

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS .

Every guest who walks through our doors is an opportunity to make someone feel welcomed, valued, and cared for. Whether it’s a seamless check-in, a great local recommendation, or simply taking the time to listen, you help create the experience guests remember.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer.