Front Desk Agent

Front Desk AgentAttend to guests' needs, included, but not limited to, registration, checkout and cashiering.$16 to $17 per hourTake every opportunity to amaze the guestsSmile, have eye contact and greet guests immediatelyMaintain a well-groomed, professional appearance at all timesActively solicit feedback from guestsGreet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requestedPromptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs(If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner(If applicable) Assist guests with luggage upon their arrival to and departure from the hotelUse guest namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests' with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Moonrise Standard Operating ProceduresDemonstrate proper selling techniques during the reservation and walk-in processAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and servicesIncrease revenues by offering customers upgraded rooms and promoting hotel amenities and outletsEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in: name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash bankStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales departmentProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsEnsure protection of guests room numbersBook reservations for those guests who approach the Front DeskBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackReport to work on timeGive adequate notice if going to miss workBe available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are requiredMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsPerform other assignments as directed by the Assistant General MangerAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.Perform other job duties as neededRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.Required Experience / Education:2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred.High School Diploma or GEDQualifications:Be able to pass a background check.Must be able to stand for long periods of time, up to 8 hours.Fluent in EnglishMust be authorized to work in the United StatesComputer skillsOral and written communication skillsDetail OrientedProfessional