Lead Medical Support Assistant

Job Title

Duties

Help

Scheduling, canceling, re-scheduling patient's appointments and/or consults

Entering no-show information

Monitoring electronic wait lists

Preparing for clinic visits

Establishing and maintaining medical outpatient and inpatient charts as well as administrative records

Monitoring both inpatient and outpatient appointments for areas of responsibility

Obtaining medical information from patients

Coordinating information and actions related to patient care and services

Ensuring encounter forms are completed in order to obtain appropriate workload credit

Verifying and updating demographics and insurance information

Ensures that the Interdisciplinary Team setup (including consult category of care) is closely monitored to effectively support the needs of the VA clinics, and make any necessary adjustments.

Work with the team to reinforce the plan of care and self-help solutions

Managing consult metrics to verify and validate accuracy and resolve issues

Participates and provides input in problem solving on operational issues or procedures in team meetings

Other duties as assigned

Work Schedule: 7:30am - 4:00pm Monday - Friday with Rotating weekends, holidays and nights as needed

Compressed/Flexible: Supervisors Discretion

Telework: Not Authorized

Virtual: This is not a virtual position

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs