Sr. Consultant, HR Investigations

divh2Sr. Consultant, HR Investigations/h2pThe centralized HR Investigation teams purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Sr. Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills and the ability to provide thorough research, support, and recommendations on a wide variety of HR investigations./ppWhat Youll Do Essential Responsibilities/pulliOwns and conducts HR investigations, that are often times complex/liliConducts case intake and ensures all information is correctly documented/liliConducts interviews with all involved parties/liliReviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)/liliProactively identifies issues for additional analysis, escalation, or partnership/liliPartners with Legal Team, Compliance Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise/liliDevelops resolution recommendations, including performance management, employment decisions, or other warranted outcomes/liliPartners with involved parties Management Team on necessary background information, recommended resolution, and any additional recommendations/liliCompletes proper template for any disciplinary action/coaching and reviews next steps with people manager/liliThroughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented/liliMaintains and updates policies, systems, and other investigation team resources/liliSupports the training and development of new team members/liliRegularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents/li/ulpQualifications/pulliExcellent organizational, written and verbal communication, and customer service skills/liliAbility to communicate effectively with all levels of the organization/liliAbility to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges/liliAbility to facilitate consensus in decision-making; partners with others as needed/liliAbility to provide strong customer service to all parties involved in an investigation/liliAbility to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines/liliMust be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance/li/ulpRequirements/pulliBachelors degree, preferred/liliFour or more years of Human Resources or comparable experience, including investigation and case management experience/liliProficiency with Microsoft Office systems, including Word, PowerPoint and Excel/li/ulpWork environment: This role is located in Richmond, Virginia and on-site in office 4 days a week./ppAbout CarMax/ppCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide./ppOur amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For./ppOur Commitment to Diversity and Inclusion:/ppCarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div