Sr Customer Care Specialist (Manheim)

Job Scope As the Sr Client Service Rep, you will serve as the client advocate and be responsible for client satisfaction based on task ownership and accurate resolution in a fast‑paced environment. You will manage a high volume of tasks that require leveraging various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction at the core of every decision and behavior. Key Responsibilities Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy Manage a high volume of tasks in a timely and efficient manner Identify client needs, research issue and provide solutions and/or alternatives Build sustainable relationships and engage clients by providing best‑in‑class service Meet and/or exceed established key performance criteria Provide excellent client service and advocacy Work across the organization as needed to resolve client requests Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answering any questions Dispatch available vehicles to clients across all regions on an inbound basis Effectively communicate to the client how to use any of our client facing tools Perform other duties as deemed necessary by management Qualifications High School Diploma or GED required; College degree preferred (or equivalent experience) Minimum of 4 years of customer service experience or the equivalent Auction and/or logistics/transportation knowledge a strong plus Excellent oral and written communication skills, particularly in a phone or email context Attention to detail and follow-through Demonstrated ability to adapt in a changing environment Ability to multi‑task within a fast‑paced, high energy, dynamic and demanding environment Demonstrated experience being a customer‑focused, service‑oriented professional Compensation Hourly pay rate is in the range of $22.02 – $33.08 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr Cox Automotive, Inc.