Public Service Associate

Public Service Associate

The City of Cedar Rapids is seeking a friendly, detail-oriented Public Service Associate (19 hours/week) to join the Public Library at both the Downtown and NEW Busse location. These roles involve assisting library patrons, supporting circulation services, and promoting an inviting and engaging library experience. The ideal candidates have a passion for public service, excellent communication skills, and a commitment to life learning.

Essential Duties & Responsibilities

Job Duties and Responsibilities

• Greets patrons and provides proactive customer service
• Assists patrons with library account maintenance (check out, placing holds, fines, etc.)
• Provides patrons with general reference information or guides to appropriate staff/resources
• Maintains a safe and welcoming environment for all patrons (ie. snow shoveling, trash removal, etc.)
• Promotes library services, programs, and offerings
• Shelves materials, handles holds, and shelf reads accurately
• Interacts with automated materials handling systems
• Provides active service on a regular basis to meet patron needs
• Performs related work as assigned by supervisor or manager
• Understands and supports core principles of equity, intellectual freedom, and privacy
• Performs all work duties and activities in accordance with city policies, procedures, and safety practices
• Ability to work varying shifts including nights and weekends
• Attends work regularly at the designated place and time

Qualifications

Acceptable Experience and Training:

• 1 year of customer service experience
• High School Diploma or GED
• An equivalent combination of experience, training, and certification may be considered for substitution.

Supplemental Information

Work Schedule:

• Downtown: Monday 8:30 – 2:30, Wednesday 2:15 – 8:15, Saturday 8:45 – 5:15
• Ladd/Busse 1: Tuesday 4:15 – 8:15, Wednesday 4:45 – 8:15, Thursday 4:45 – 8:15, Saturday 8:45 – 5:15
• Ladd/Busse 2: Monday 4:45 – 8:15, Tuesday 4:45 – 8:15, Wednesday 4:15 – 8:15, Rotating Friday/Saturday 8:45 – 5:15 (meaning 1 week Friday, next week Saturday, etc.)

Equal Opportunity/Affirmative Action Statement

The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Applicants with Disabilities We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.