IT Service Coordinator

Job Description

Job Description

SUMMARY:

Provides administrative and operational support for IT service delivery, including asset and inventory management, mobile device administration, and equipment procurement. Ensure IT resources are effectively managed and delivered to meet business needs while maintaining accurate records and providing excellent customer service.

DUTIES AND RESPONSIBILITIES:

• Analyze and manage IT inventory levels to support current operations.
• Maintain accurate records of IT assets throughout their lifecycle, including receipt, assignment, transfer, recovery, and disposal.
• Administer corporate mobile devices, including ordering, provisioning, distribution, upgrades, deactivation, and returns.
• Coordinate procurement, deployment, and replacement of printers and multifunction devices.
• Work with vendors and internal stakeholders regarding equipment orders, deliveries, and returns.
• Prepare inventory, asset utilization, and service-related.
• Support employee onboarding and offboarding activities related to IT equipment and services.
• Perform all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position does not directly supervise any employees.

EDUCATION & QUALIFICATIONS:

• Associate’s degree from an accredited college or university preferred.
• Equivalent combination of education and relevant experience may be considered.
• Minimum 2 years of experience in inventory management, asset management, procurement, or related administrative role.
• Advanced proficiency with Microsoft Excel.
• Experience using asset management, ERP, ticketing, and inventory management systems preferred.
• Experience coordinating with vendors and internal customers preferred.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Consistently required to sit
• Consistently required to walk
• Occasionally required to lift light weights (up to 25 pounds)
• Regularly exposed to indoor work environment.
• Occasional exposure to plant operations.