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Program Manager

$114k - $171k

Segment (Twilio)

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure’s Executive Sponsorship Program (ESP) is a strategic initiative focused on strengthening executive-to-executive relationships across our World Wide Strategic Accounts. The Executive Sponsorship Program Manager is the end‑to‑end owner of the ESP operating model. This role is responsible for account selection and prioritization, sponsor matching, engagement planning, executive briefing standards, lifecycle governance, and measurable program outcomes. It requires structured program leadership, executive presence, disciplined execution, and the ability to influence senior stakeholders across Sales and the executive team. WHAT YOU'LL DO Program Strategy & Operating Model Define and manage the full ESP engagement lifecycle: intake, prioritization, sponsor matching, engagement planning, execution, debrief, follow‑up, and outcome capture. Build and maintain the account selection and tiering framework (strategic priority, expansion potential, renewal risk, executive relationship gaps). Lead quarterly account prioritization reviews with Sales leadership. Own sponsor matching and onboarding processes. Establish and enforce program standards, cadence structures, and governance practices. Executive Engagement & Briefing Standards Partner with Everpure executives and account teams to design intentional executive engagement plans. Create and standardize executive briefing materials, including account POVs, relationship maps, meeting objectives, talk tracks, risks, and next‑best actions. Provide preparation support for high‑stakes executive meetings as needed. Ensure closed‑loop follow‑up after each executive interaction. Drive recurring executive cadence between Everpure leaders and customer executives. Executive Enablement Provide structured sponsor enablement, including 1:1 coaching, outreach frameworks, first‑meeting guidance, and relationship‑building best practices. Ensure executives are prepared, aligned, and positioned to deliver meaningful strategic value in customer engagements. Insights & Continuous Improvement Capture and synthesize insights from executive engagements. Share themes, blockers, competitive intelligence, and product feedback with Sales Strategy, Product, and Customer Success teams. Identify patterns and recommend program improvements based on data and field feedback. Systems, Reporting & Governance Own Salesforce as the system of record for sponsor assignments, engagement plans, meeting notes, outcomes, and influenced opportunity tracking. Define required data fields and hygiene standards to ensure transparency and accountability. Publish dashboards and executive‑level readouts, including QBR summaries and program health metrics. Strategic Program Leadership Proven ability to design and operationalize structured engagement models. Strong prioritization skills across strategic enterprise accounts. Demonstrated ownership mindset with clear accountability for outcomes. Executive Presence Experience working directly with senior executives and navigating C‑level environments with confidence and discretion. Exceptional communicator with a polished, professional presence—able to articulate ideas clearly, concisely, and with executive‑level tone (both written and verbal). Comfortable leading structured discussions, setting expectations, and maintaining focus in executive forums. Demonstrated ability to influence, advise, and guide senior stakeholders with credibility and professionalism. Maintains a composed, disciplined, and business‑focused approach in all communications and interactions. Operational Discipline Strong lifecycle management and follow‑through. Experience maintaining CRM hygiene, dashboards, and reporting frameworks. Data‑driven mindset with a focus on measurable outcomes. Ability to balance structure, scalability, and adaptability in a fast‑paced environment. Collaboration & Communication Exceptional written and verbal communication skills. Strong cross‑functional partnership skills across global teams and time zones. High professionalism, discretion, and integrity when handling sensitive information. Work Location We are primarily an in‑office environment and therefore, you will be expected to work from the Santa Clara, CA; Bellevue, WA; Chicago, IL; Raleigh, NC; or NewYork, NY office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING 7+ years of experience in executive engagement, strategic programs, enterprise account leadership, or executive briefing environments. Experience partnering with C‑level stakeholders. Proven program management experience in a fast‑paced, evolving environment. Salesforce proficiency required; reporting and dashboard experience preferred. Bachelor’s degree preferred, or equivalent combination of education and experience. Willingness and ability to travel as needed (estimated 15–25%) to support executive engagement and strategic account initiatives. Compensation Comp Range by Location: Santa Clara, NewYork, Bellevue: $114,000 - $171,000; Raleigh, Chicago: $93,000 - $140,000. Salary ranges are determined based on role, level and location. This role may be eligible for incentive pay and/or equity. The annual base salary range is: $93,000—$171,000 USD. What You Can Expect From Us Innovation, Growth, Team, and a valued culture reflected in accolades such as Fortune’s Best Workplaces in Technology™, Fortune’s Best Workplaces in the Bay Area™, and certification as a Great Place to Work®. Accommodations and Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact TA‑View email address on click.appcast.io if you’re invited to an interview. Our Commitment to a Strong and Inclusive Team Everpure is proud to be an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. #J-18808-Ljbffr

Vacancy posted 1 day ago
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