Zscaler Engineer

Description

Mobile Operations Overview: This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms: Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms. The team is responsible for driving knowledge improvement to the Tier 1 and Tier 2 Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The team is also responsible for Disaster Recovery event coordination, outage management, and problem resolution on these platforms. Finally, the Mobility Operations team will be the service owner of the platforms and associated products and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with 3rd party vendors. The Operations Services Specialist ensures all provided IT services are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing, and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components to quickly re-establish the service to the full extent. The Operations Services Specialist works through service-related requests in accordance with existing service catalogue components. They will manage access requests to enable, revoke, or modify privileges based on proper policy standards or direction from CISO. They will provide governance of the services, based on calculated service and capacity availability metrics, to ensure availability is not jeopardized by insufficient capacities because of consumption trends, upcoming campaigns, or peak consumptions. This position is required for supporting. This role also contributes to the day-to-day support of over 150,000 mobile end points. A strong technical resource with experience in remote access platforms and demonstrated people management skills is required to drive our strategic vision and to transition to best-in-class future mobile platforms . The successful candidate will have key competencies such as: • Thorough understanding of Zscaler Proxy, its Architecture for ZPA, ZIA and ZDX. • Prior experience of deploying ZPA, ZIA and ZDX for Enterprises • Prior experience of supporting ZPA, ZIA and ZDX for Enterprises – which includes Troubleshooting issues, documenting KBs, engagement with Vendor, Internal Engineering, and other teams. • Clear understanding of Zscaler Client Connector (ZCC) packet captures and analysis. • Clear understanding of Certificates and cryptography. • Prior experience of handling DR and BCP exercises and review DR plans. • Proactive in thought process and be able to identify gaps and propose improvements. • Excellent in documentation, preparing and updating KOPs, KBs, FAQs and other operational documents. • Good understanding of SIEM products like Splunk, how to use them and run reports and customizing dashboards for meaningful representations. • Working knowledge of LAN, WAN, Data Networks and Server Data centers • Clear understanding of OSI Model and TCP/IP stack • Network / Firewall experience and understanding of key concepts. • Assist with the creation and customization of monitoring dashboards. • Provide administration support on Unix/windows servers for remote access related issues and management. • Understand the full project lifecycle and take ownership of project deliverables to ensure successful implementation and integration of configuration changes. • Produce FAQs/process improvement recommendations to reduce call volume. • Develop automation opportunities to reduce manual support responsibilities. • Good understanding of incident, problem, and change management workflow processes • Good understanding of monitoring concepts and technologies • Analysis and reporting of deployment status to various stakeholders in a presentable form • Operational risk analysis and risk management with various application deployments from stability and user experience perspective • Troubleshooting deployment issues (basic level on server and understanding of end user desktop issues with application install/uninstall) • Extensive experience in information security and/or IT risk management with a focus on security, performance, and reliability. • Solid understanding of security protocols, cryptography, authentication, authorization and security. • Good working knowledge of current IT risks and experience implementing security solutions. • Clear understanding of Firewalls, Load balancers, WAF and its operations. • Proven record of thoroughness and diligence as any mistake can affect 150,000 end points • Excellent communication skills to cater to internal DB clients, End User Computing engineering and incident resolver groups, and external vendor service teams.

Skills

Network infrastructure, zscaler, Troubleshooting, deployment, zpa, zia, zdx, zcc, network security, Netscaler, Vpn

Top Skills Details

Network infrastructure,zscaler,Troubleshooting,deployment,zpa,zia,zdx,zcc,network security,Netscaler

Additional Skills & Qualifications

NA

Experience Level

Intermediate Level

This is a Contract position based out of Jacksonville, FL.

The pay range for this position is $50.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Jacksonville,FL.

This position is anticipated to close on Jun 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.