Presales Consultant

The Opportunity

We're looking for a Presales Consultant who loves solving real business problems with technology. In this role you'll be the bridge between what retailers need and what our unified commerce platform can doguiding prospects, clients, and partners from first conversation through successful adoption. You'll lead tailored product demonstrations, translate what you hear in discovery into a clear story about how the platform fits, and train and support clients so they get the most out of it after they sign. You'll work closely with Sales, Product, Client Delivery, and Customer Success, and you'll need a balance of deep product knowledge, retail savvy, and the communication and teaching skills to make complex things clear to any audience.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, CRM, and Loyalty into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

Who We Are

We have the stability of a company that has been around for 40+ years and the energy of a startup that is still figuring out how to do things better every day. We move fast, we question the status quo, and we expect everyone on the team to do the same. If you are genuinely curious, have a better-than-average level of common sense, and get excited by solving real problems rather than just doing your job description KWI is for you. We do not have a lot of bureaucracy and we do not want people who need it. What we do have is a team that shows up, figures things out, and takes pride in the work.

As a Presales Consultant, You Excel At The Following Core Competencies

• Problem Solving Translates business problems into clear, practical solutions that fit real-world constraints of timeline, budget, and platform capabilities.
• Retail Acumen Understands retail operations deeply enough to anticipate downstream impacts on stores, staff, and customers.
• Communication Explains complex concepts clearly to both technical and non-technical audiences, from store associates to executives.
• Teaching & Enablement Breaks the product down into clear, learnable steps and builds training and documentation that stick.
• Comfort with Ambiguity Operates confidently during discovery, asking clarifying questions to avoid assumptions and uncover the real requirement.
• Continuous Learning Learns quickly, picks up new capabilities fast, and turns lessons into reusable knowledge for the team.