Customer Service Representative - State Farm Agent Team Member

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Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Our agency began as a legacy office in 2021 and expanded with the opening of a second location in 2024. Today, we're proud to have a team of seven and a growing presence along the eastern seaboard. Before becoming an agent, I spent many years as a coach and teacher - experience that strongly shapes how I lead, train, and support my team. I've been married to my wife, Brittany, for 14 years, and she works alongside me in the agency. Together we have three children, three dogs, and a handful of cats, making family a central part of who we are.

Community involvement matters here, and we partner with our team to support causes that are meaningful to them personally. For our team, we offer work-life balance, PTO, licensing reimbursement, and ongoing training. Our office is modern and flexible, with a mix of in-office and remote team members. Many of our team members have long tenures with State Farm, which speaks to the supportive environment we've built. We value clear communication, trust, and autonomy - this is not a micromanaged workplace. Our philosophy is simple: when we take great care of our team, they take great care of our customers.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jerrod Sparling - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $50,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Parkersburg, WV and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.