Member Service Representative

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MEMBER SERVICES REPRESENTATIVE

Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 1339 SW Loop 410 San Antonio, TX 78227 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe. Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery. From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.” Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, group fitness, small group training and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service-oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12-14/hour + Commission Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full time positions Basic Life and AD&D HSA Short-term disability Free gym membership Travel No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy , meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available. Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Crunch Fitness - Undefeated Tribe by 2x Get notified about new Member Service Representative jobs in San Antonio, TX . Airport Customer Service Agent (AS)-SAT-PT Customer Service Representative - State Farm Agent Team Member San Antonio, TX $35,000.00-$60,000.00 2 weeks ago Future Opening: Customer Service Representative - State Farm Agent Team Member Customer Relations Representative - State Farm Agent Team Member San Antonio, TX $50,000.00-$65,000.00 1 month ago Remote - Customer Service Representative - SAT San Antonio, TX $26,000.00-$286,000.00 1 day ago San Antonio, Texas Metropolitan Area 2 weeks ago Future Opening: Customer Service Representative - State Farm Agent Team Member Customer Care Specialist - San Antonio, TX Healthcare Customer Service Rep | $ 15.00 per hour! + bonus| Starts 7/2/25 Healthcare Customer Service Rep (Remote) | $ 15/hour + bonus | Starts 6/19/25 Customer Care Representative - Urgent Need Floor Staff-Starting Wage :$12.00/Hour Free Movies Fun Environment-Weekend and night shifts are required Customer Care Representative (Call Center) Appointment Customer Representative | Work From Home San Antonio, TX $36,000.00-$47,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe