Web Support Technician

Job Description and Duties

Under the general supervision of the Client Support Services Supervisor, the Information Technology Associate (IT Associate) will perform various basic duties providing website and web accessibility support to Commission staff. The incumbent will perform duties necessary in providing user support related to accessible documents and website requests. The majority of the duties fall under the Client Services domain per the classification specification providing customer support and information related to IT products and services.

This advertisement will run until filled with the following cutoff dates for review of applications:

• September 7, 2026
• September 17, 2026
• September 28, 2026
• October 8, 2026
• October 19, 2026
• October 29, 2026
• November 9, 2026
• November 19, 2026
• November 30, 2026

You will find additional information about the job in the .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience updating and maintaining content on a public website through content management systems
• Experience in SharePoint Online
• Knowledge of WordPress and Adobe Creative Suite
• Experience in web development (HTML, CSS, JavaScript) and web design (UX/UI).
• Experience in analyzing and reviewing business requirements and developing technical specifications.
• Understand web accessibility standards and requirements.
• Strong work ethic with the ability to work independently and to prioritize and manage work to meet critical timelines.
• Excellent communication skills and team player spirit coupled with problem-analysis and problem-solving abilities
• Work under pressure; quickly learn new concepts.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  The Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. The SOQ documents your ability to present information clearly and concisely in writing. The statement should be typed, in a minimum of 12-point font, single-spaced, on standard-sized paper (8.5" x 11"), and no more than 2 pages long. Resumes and cover letters do not take the place of the SOQ. Applications submitted without the required SOQ will be considered incomplete and may not be considered for this position.