Operations Director

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off

Kingdom Builders Transitional Housing Program

 
Email cover letter, resume & salary requirements to View email address on us.fitly.work

Kingdom Builders Transitional Housing Program (KBTHP) provides a co-ed integrated, trauma-informed 24/7 residential transitional program for TAY (Transitional Age Youth, 18-25) providing meals, support services, resources, programming, and supervision in a safe, clean, drug-free environment. KBTHP focuses on a compilation of services that addresses each individual participant’s needs with one specific goal; to assist residents with life skills and successful integration into the community. Our primary purpose for existing is to change lives.

Position Title: Operations Director

Compensation: Commensurate with Experience

Status: Full-time Exempt
Position Overview: The Operations Director ensures that Friendly Manor operates efficiently, safely, and in alignment with its mission, policies, and funding requirements. This role is a central part of the leadership team and works closely with the CEO, Executive Director, and Program Director to support strategic goals and daily functions across the 52-bed, 26-unit transitional housing program for TAY in Oakland, CA.

Key Duties: Lead new Tranisitonal Housing Program, Trauma-informed, Youth-Centered Program Design, Co-ed Facility Oversight + Safety Protocols

Anticipated Program Launch Date : Early Fall 2025 | Position open until filled with the ideal candidate
 
Responsibilities include but shall not be limited to the following:

• Ensure that the operations meet existing policies and that procedures are up to date, writing new ones as needed, in support of the mission.
• Assists in the implementation of the organization’s strategic objectives to improve the functionality of programs, making them more sustainable, and expanding where possible.
• Play a leadership role in addressing HR issues, employee disputes, and disciplinary actions as needed.
• Facility and equipment management including contract compliance with vendors for supplies, equipment, and maintenance contracts.
• Maintaining the safety of the organization including emergency operation plans and liability insurance.
• Supervision of monitoring staff 
• Act as a liaison between the programs, Executive Director and the CEO.
• Be mindful of potential problems and discuss solutions with Program Director and/or Executive Director.
• Adhere to and develop facility, equipment, supplies, and maintenance budgets.
• Develop new policies and/or procedures as needed.
• Develop safety policies as needed.
• Assist in managing relationships with government agency funders, programmatic partners and sub-contractors, vendors, and service providers, as well as foundation partners funding organizational programs.
• Execute strategic initiatives and improve program operations with the directors, managers, and case management staff among others.
• Play a key role in drafting and updating all job descriptions in close collaboration with the administrative staff, the Program Director, and the Executive Director.
• Facility and equipment management including contract compliance.
• Key assist with investigations and reporting requirements involving client issues.
• Participate/Handle liability inspections with the Program Director.
• Ensure all program reports are completed accurately and timely in collaboration with the Program Director.
• Manage vendor relationships and ensure contract compliance in conjunction with the Program Director.
• Attend regularly scheduled staff meetings.
• Other duties as assigned 

Requirements:
· Master’s degree strongly preferred. Bachelor’s degree in social services, business, or related field required.
· Minimum of five (5) years of progressively responsible experience in nonprofit or housing services, including program design and implementation, staff supervision, facilities oversight, and strategic operations management.
· Must be results-oriented with proven demonstrated management skills and success in building and managing dynamic and complex teams.
· Very capable problem solver focused on solutions and prompt resolutions
· Proven leadership skills with demonstrated ability to motivate teams of people to take on challenging tasks on a regular basis
· Excellent written and verbal communication skills.
· Ability to provide insight and anticipate challenges.
· Ability to communicate effectively with people from diverse backgrounds.
· Familiar with social service resources and organizations.
· Commitment to the mission of Kingdom Builders Transitional Housing Program.
· Valid California Driver’s License, insurance, and access to personal automobile.
· Proven track record of program leadership, successful strategic collaborations, and partnerships.
· Knowledge of and connection to Alameda County community resources.
· Excellent writing and verbal communication skills.

Physical Requirements & Working Environment: 
The work environment and physical demands described represent those required by employees to perform the essential functions of this job with or without reasonable accommodation.

· Ability to work at a desk or computer workstation.
· Ability to perform repetitive office tasks.
· Ability to review a wide variety of materials in electronic or hard copy form.
· Sufficient manual dexterity to enable the employee to operate a personal computer, phone, and related equipment.
· Must be able to lift 25 pounds.

EEO Policy: KBTHP is an equal opportunity Faith based Organization. We do not discriminate in employment, educational services and/or programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, gender expression, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. KBTHP reasonably accommodates qualified individuals with disabilities under the law.