Counter Sales Specialist

Counter Sales Specialist

An established plumbing and PVF distributor is seeking an experienced Counter Sales Specialist to support contractors, plumbers, maintenance professionals, and walk-in customers at its Staten Island branch.

This is a fast-moving, customer-facing role for someone who knows plumbing products, enjoys solving problems, and can keep orders accurate when the counter gets busy. You will help customers find the right materials, source specialty items, build complete orders, and get them back to the job site quickly.

What You Will Do:

Assist walk-in and phone customers with plumbing, PVF, water heater, fixture, and supply needs

Recommend products, substitutions, and compatible alternatives

Prepare quotes and enter orders accurately using an ERP or point-of-sale system

Process account, credit, and cash transactions

Handle returns, credits, special orders, and warranty items

Build relationships with repeat contractors and understand their jobs and buying preferences

Recommend related fittings, tools, sealants, hangers, and safety supplies to complete each order

Source non-stock products through vendors and other locations

Review material lists, plans, and submittals for smaller project takeoffs

Answer practical product questions involving pipe, fittings, valves, sizing, and compatibility

Partner with outside sales and quotations on larger project opportunities

Help maintain a clean, organized, and safe counter area

What We Are Looking For:

At least two years of counter sales, inside sales, warehouse, or hands-on trade experience within plumbing, PVF, HVAC, or wholesale distribution

Working knowledge of copper, PEX, PVC, CPVC, cast iron, steel, stainless pipe, fittings, valves, water heaters, fixtures, and related specialties

Experience using an ERP or point-of-sale system; DDI or Eclipse experience is especially helpful

Strong math skills for pricing, quantities, conversions, and takeoffs

A friendly, dependable communicator who stays calm and accurate during busy periods

High school diploma or GED

Additional Experience That Stands Out:

Five or more years in plumbing or PVF distribution

Previous experience as a plumber, pipefitter, or related tradesperson

Existing relationships with local contractors

Forklift certification

Bilingual English and Spanish or English and Yiddish capabilities

Schedule:

The typical schedule is Monday through Friday from approximately 7:30 a.m. to 5:00 p.m., with occasional Sunday morning coverage.

If you know plumbing products, value strong customer service, and enjoy being the person contractors trust when they need the right answer quickly, we would welcome a confidential conversation.