Poker Room Attendant - Maryland

Poker Room Attendant

The Poker Room Attendant plays a vital role in creating a smooth, welcoming, and enjoyable experience for every guest entering the Live! Poker Room. Your ability to manage player flow, operate seating systems, assist with tournaments and promotions, and provide attentive service ensures that each guest feels valued and well-taken care of. From greeting and registering players to coordinating food delivery and supporting operational needs, your professionalism and positive energy help maintain an organized, friendly, and guest-centered poker environment. Through exceptional service and a commitment to efficiency, you help deliver the elevated gaming experience that defines the Live! brand.

Compensation: $14.50/hr plus tips.

Responsibilities

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement.
• Registering players using the computer poker software.
• Seating players while maintaining the proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with poker tournament registration including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and correctly completing guest order deliveries.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of team members and guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Maintaining cleanliness of the Poker Room.
• Maintaining an attractive appearance while modeling an appealing brand image.

Skills to Help You Succeed:

• Exceptional guest service skills.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye-hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task and perform assigned job duties in a busy environment.
• Ability to complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.

Qualifications

Must-Haves:

• A high school diploma or GED equivalent is preferred.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that require repetitive lifting, bending and stooping.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.