Loan Servicing Specialist

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day Responsible for receiving and reviewing loan remittance and correspondence transactions and handling applicable activity in accordance with company policies and all applicable regulatory requirements. Resolve exceptions, disposition loan remittances to corresponding loan balances, and prepare bank deposits maintaining the highest level of quality. Work with numerous departments to research, analyze and support responses to customer, investor and/or other 3rd party inquiries regarding default and/or non-defaulted loans. Handle transactions with limited supervision to complete daily tasks and duties. The Loan Remittance Specialist will: Open, capture and process remittance exception transactions in accordance with department protocol to meet all investor, insurer, state, federal and other compliance guidelines for specific transaction types and codes. Review incoming documentation/correspondence for data integrity. Identify/Escalate any scenarios that impact a loan transaction. Handle remittance applications and loan adjustment transactions. Provide feedback on out of balance conditions in the General Clearing Account. Process all exception activity to ensure timely completion based established SLAs and escalation where applicable. Process daily posting consolidations to ensure all negotiable items are processed in accordance with applicable regulations and company policies. Process and document negotiable items, collaborating with other internal departments to ensure accurate account documentation and posting instructions. Assist with researching and gathering backup for internal Compliance related reports and routines. Provide feedback to create new compliance monitoring routines and update Policies and Procedures to document the process. Responsible for handling daily transactional activities including but not limited to: Review and process all negotiable items received for loan transactions and payoffs; Reconcile completed activity within specified timeframes; Update and balance remittances, wires, logs and statistical reports; Print company disbursements; Prepare/Process remittances to reports and dispatch/mailing of correspondence and remittances, Ensure the confidentiality of loans and negotiable items. Partner with various business units to research and execute routine transaction requests. Support peers to ensure the completion of assigned tasks. Perform other duties as assigned. Demonstrate behaviors which are aligned with the organization's core values. Perform other related duties as required and assigned. Demonstrate behaviors which are aligned with the organization’s desired culture and values. What You’ll Bring Financial Services and, if possible, mortgage industry experience preferred. Excellent verbal, written and interpersonal, and customer service skills. Personal computer knowledge, including advanced proficiency in Word, Excel and Gmail. Team player with strong attention to detail, with the ability to work independently. Proven track record at delivering timely and accurate information in a fast-paced environment. Excellent critical thinking, problem solving and mathematical skills, using sound judgment. Knowledge of mortgage industry practices, terminology and technology platforms preferred. Knowledge of federal and state laws pertaining to the mortgage banking industry. Experience using automated financial or loan tracking systems preferred. Knowledge of customer service and collection principles a plus. Basic knowledge of running existing queries and creating reports preferred. Proficient in 10-key by touch. Strong business acumen and ability to interface with management. Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision. Paid Time Off Programs including vacation, holidays, illness, and parental leave. Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations). Retirement benefits, life insurance, 401k match, and tuition reimbursement. Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships. We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities. To learn more about our benefits visit: For residents with state required benefit information, additional information can be found at: Compensation Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role. Mid-range - Experience and skills align with proficiency in the role. Higher in range - Experience and skills add value above typical requirements of the role. Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $40,000 - $60,000 Work Model OFFICE #J-18808-Ljbffr