Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative (Insurance / Client Relations)
Collierville, TN (In-Office)

$45,000 Base + Team Bonuses

Join a Top Performing Insurance Agency
Elvin Taylor State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and developing top talent.

• Top Producing Agency in the Territory (6+ Years)
• Top 2 Google-Rated Insurance Agencies in Memphis
• 3 Established Locations with Continued Growth
• 15x Ambassador Club | 8x Chairmans Circle

We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence.

Role Overview
This role combines customer service, account management, and sales support within a fast-paced insurance agency.

You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction.

Key Responsibilities

• Provide customer service support via phone, email, and text (inbound & outbound communication)
• Manage and service a book of business / client accounts
• Assist with policy changes, billing questions, and coverage reviews
• Support client retention and relationship management
• Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability)
• Generate referrals and schedule customer review appointments
• Maintain accurate documentation in CRM systems (ECRM or similar)
• Follow up on customer requests in a timely and professional manner

Qualifications

• 1+ year of customer service, sales, or account management experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational ability
• Comfortable working with CRM systems and technology
• Ability to multitask in a fast-paced, team-oriented environment
• Positive attitude and willingness to learn

Preferred Qualifications

• Insurance experience (Property & Casualty, Life & Health)
• Active insurance license (or willingness to obtain)

Skills That Help You Stand Out

• Customer retention and relationship building
• Cross-selling and consultative conversations
• Problem-solving and conflict resolution
• Time management and follow-up discipline
• Professional communication (written and verbal)

Compensation & Benefits

• $45,000 Base Salary
• Team-Based Performance Bonuses
• Licensing support (Property & Casualty, Life & Health)
• Ongoing training and professional development
• Career advancement opportunities into sales and leadership roles

Why Join Elvin Taylor State Farm

• Industry-leading training and coaching
• Proven systems for success in insurance and financial services
• Growth-focused environment with clear advancement paths
• Supportive, high-energy team culture
• Opportunity to build a long-term career in insurance, sales, or leadership

Apply Today

If youre looking for a customer service / account management role where you can grow your career, develop new skills, and be part of a top-performing team wed love to hear from you.

Apply now to join Elvin Taylor State Farm in Collierville.