Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I became a State Farm agent because I wanted the opportunity to own my own business with a company known for its strong reputation and stability. Opening my doors for the first time was one of my proudest moments it took many years of hard work to earn this opportunity. What I enjoy most now is educating customers. Most people dont fully understand their coverage or why it matters, so breaking insurance down simply and helping them make informed decisions is truly rewarding.

If you asked my team to describe our office in one word, theyd say its rewarding a place where dependability, teamwork, and availability matter. I stay present and accessible every day so my team always has the support, answers, and resources they need to succeed.

We give back to the community by partnering with the Boys & Girls Club of Memphis to provide school supplies, winter essentials, and holiday items. For fun, we host quarterly outings, including annual summer trips to Redbirds games with fireworks afterward. We also enjoy casual Fridays, jeans days, and an extra day off for each team members birthday.

We pay for required continuing education, and Im open to covering additional licenses or professional development that benefit both the office and the team. Long-term, I would love to mentor someone into becoming an agent themselves. The people who thrive here are those who love helping others and strive to improve week after week. We celebrate wins with weekly recognition, bonuses, commissions, and shared accomplishments.

If youre eager to grow your insurance knowledge, contribute to a supportive team, and build a meaningful career, this is a place where you can truly evolve.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marc Ashley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.