General Manager

Job Description

Job Description

General Manager — Luxury Hotel & Private Members’ Club

Role: General Manager

Location: New York, NY

Salary: $250,000–$300,000 + performance-based bonus

Employment Type: Full-time

The Opportunity

A distinguished luxury hotel and private members’ club in Manhattan is seeking an accomplished General Manager to lead the property’s daily operations, financial performance, guest and member experience, and team culture.

Set within a landmark historic building, the property features guestrooms and suites, private club spaces, restaurants and bars, a rooftop venue, events, and nightly entertainment.

This is a highly visible leadership role for an exceptional operator who can balance commercial discipline with warm, intuitive hospitality. Reporting to the Managing Director, the General Manager will lead a complex, high-profile operation where hotel, membership, dining, entertainment, and community come together under one roof.

Key Responsibilities

• Lead the overall operational, financial, service, and cultural performance of the property.
• Oversee hotel, club, food and beverage, rooftop, entertainment, event, and public-space operations.
• Create a consistently elevated experience for guests and members.
• Lead, coach, and hold the executive and departmental leadership teams accountable.
• Drive profitability through effective budgeting, forecasting, labor management, cost control, and P&L oversight.
• Maintain a visible presence throughout the property and resolve service issues with urgency and discretion.
• Oversee staffing, scheduling, productivity, inventory, maintenance, and operational readiness.
• Ensure the successful execution of member programming, private events, and activations.
• Protect and enhance the asset through preventive maintenance, capital planning, and disciplined operating controls.
• Build strong partnerships with ownership, corporate support teams, vendors, community organizations, and industry partners.
• Ensure full compliance with labor, licensing, health, safety, legal, and regulatory requirements.
• Champion innovation, service excellence, inclusion, accountability, and employee development.

Qualifications

• Minimum five years of experience as a General Manager or comparable senior leader within a luxury hotel, lifestyle property, or private members’ club.
• Proven success leading a complex, high-profile hospitality operation.
• Strong luxury hotel and food and beverage experience.
• Experience with membership, nightlife, entertainment, or event-driven environments strongly preferred.
• Demonstrated expertise in budgeting, forecasting, labor management, cost control, and financial analysis.
• Proven ability to recruit, develop, and retain high-performing teams.
• Hands-on, visible leadership style with excellent judgment and emotional intelligence.
• Must already have authorization to work in the United States.

Preferred Qualifications

• Previous General Manager or senior hotel leadership experience in New York City.
• Experience leading both a luxury hotel and private members’ club.
• Bachelor’s degree in Hospitality Management, Business, or a related field.