Inside Sales Representative

Job Description

Triple-S Steel is looking for a motivated Inside Sales Representative to join our Richmond, VA team. This role is a great opportunity for someone who enjoys building strong customer relationships, managing orders from quote to completion, and working closely with operations and outside sales to deliver excellent service.

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In this role, you will support both new and existing customers by providing quotes, entering and tracking orders, coordinating deliveries, maintaining accurate customer information in CRM, and helping build a strong pipeline of sales opportunities.

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Key Responsibilities:

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• Build and maintain relationships with current and prospective customers.
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• Prepare quotes and manage order execution from acceptance through completion.
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• Maintain accurate customer and sales activity information in CRM.
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• Coordinate with operations, dispatch, and outside sales to support timely delivery and customer satisfaction.
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• Make outbound sales calls and support pipeline development.
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• Communicate customer feedback, market information, and competitor insights to management.
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What We’re Looking For:

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• Associate degree or equivalent Inside Sales experience.
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• Strong communication, customer service, and problem-solving skills.
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• Ability to multitask in a fast-paced environment.
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• Proficiency with Microsoft Word, Excel, Outlook, typing, and 10-key entry.
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• Team-oriented mindset with a focus on accuracy and follow-through.
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Why Join Us?

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We offer a comprehensive benefits package, including:

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• Medical, dental, and vision coverage
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• 401(k) with company match
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• Paid time off (PTO) and paid holidays
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• Paid parental leave
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• Tuition reimbursement
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• Company-paid life and disability insurance
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• Profit-sharing bonus
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