Desktop Support Analyst

Full-time

Alderson Loop

Alderson Loop is seeking two Desktop Technicians to support an innovation hub at a Fortune 500 investment firm in downtown Baltimore, Maryland. This is an onsite, customer-facing role. Technicians spend much of the day helping users in person, resolving software issues and providing a professional walk-up support experience.

Responsibilities

Troubleshoot desktop software issues, including common Microsoft 365 and Office questions.
Assist users face-to-face, explain solutions clearly and follow issues through to resolution.
Replace simple peripherals such as headsets and mice.
Document work in a ticketing system and escalate complex hardware issues to the appropriate team.
Work alongside the onsite desktop team to keep support responsive and consistent.

Qualifications

1-6 years of desktop or help desk support experience, including in-person support.
Strong software troubleshooting skills and familiarity with Microsoft 365, including Excel.
Excellent customer service and comfort interacting with users throughout the workday.
Experience with ServiceNow or a similar ticketing system preferred.
Walk-up support or innovation hub experience strongly preferred. Financial services experience and familiarity with Excel macros are pluses.

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Vacancy posted 20 hours ago

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