Automotive Appointment Setter (Bi-Lingual English/Spanish Preferred)

Job Description

Job Description

BDC Customer Care Specialist

With over 45 years of trusted service, Healey Brothers is the Hudson Valley’s largest and most recognized automotive group—and we’re just getting started. We’re a company that grows from within, where technicians become service managers, and employees stay with us for decades because they’re treated like family.

About the Role

We're looking for a friendly, organized, and customer-focused BDC Customer Care Specialist to be the first point of contact for our dealership. The ideal candidate will be comfortable handling inbound and outbound calls, setting appointments, and providing exceptional service to every customer. If you have great communication skills, attention to detail, and enjoy working in a fast-paced environment, we’d love to meet you.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts (FSA) and dependent care accounts
• Paid time off, paid sick days, and holidays
• Weekly pay
• 401(k) with company matching
• Uniforms provided, depending on position
• Starter tool sets for new technicians, depending on location
• Employee discounts on vehicle sales, service, and parts
• Support for OEM and ASE certification and training

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features,accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings
• Maintain a professional appearance

Qualifications

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals,professional journals, technical procedures,or governmental regulations
• Strong writing skills to write reports,business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers,clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference,and volume
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver’s license

Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.