Call Center Representative- $18hr.
$18 per hourRemX
Job Description
Job Description
Customer Service Agent – (Onsite)
Location: Phoenix, AZ (Onsite)
Pay Rate: $18/hour
Employment Type: Long‐term temporary
Start Date: 7/6
Schedule: Monday–Friday | 6:00 AM–3:00 PM or 7:00 AM–4:00 PM (must be flexible)
Ready to grow your customer service career—without dealing with angry customers or nonstop inbound calls?
We’re hiring Customer Service Agents to support property insurance payment processing in a structured, professional, and team‐focused environment. This is an excellent entry‐level opportunity for individuals who enjoy detail‐oriented work, outbound calling, and building a long‐term foundation in customer service and payments operations.
In this role, you’ll handle outbound calls only , working directly with insurance carriers to submit and process payments for mortgage escrow accounts. If you’re reliable, tech‐savvy, and looking for a role with growth potential, we want to hear from you.
What You’ll Be Doing
- Make outbound calls to insurance carriers to submit and process payments
- Use a CRM-based system to update payment status and track progress
- Process payments via web portals, automated phone systems, and live representatives
- Escalate issues to team leads as needed
- Manage daily workload and ensure payment accuracy
Call volume ramps gradually—from about 30 calls per day up to approximately 70.
Training & Work Environment
- 4–5 days of onsite training (7:00 AM–4:00 PM)
- Classroom-style learning followed by shadowing and hands-on support
- Business casual dress code (professional and comfortable)
- Collaborative, structured environment with clear expectations
What We’re Looking For
- High School Diploma
- 1–2 years of customer service experience (call center experience preferred)
- Pleasant, calm, and confident phone presence
- Strong spoken English communication skills
- Reliable, self‐motivated, and detail‐oriented
- Team player with a growth mindset and strong work ethic
- Adaptable and committed to personal and professional development
Why Apply?
- No inbound customer calls
- Consistent weekday schedule
- On-the-job training and support
- Opportunity to grow into advanced customer service roles
- Stable, long‐term assignment with performance-based opportunities
Vacancy posted 1 day ago
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