Customer Service Representative

Customer Service Representative

Pay: $12.00 Hourly

Campus: Main - Albuquerque, NM

Department: Off Campus Work Study (454F)

Employment Type: Student Employment

Status: Non-Exempt

Background Check Required: Yes

For Best Consideration Date: 6/15/2026

Position Summary: Organization: New Mexico Museum of Natural History Foundation

Location: 1801 Mountain Rd. NW, Albuquerque NM

An Off-Campus Work-Study Position - MUST have a Work-Study Award

Job Summary:

Primary point of contact for customers. Job will be primarily based in the DynaStore giftshop, with additional training in DynaTheater and the Membership Desk. All areas require a high level of professionalism and customer service.

Specific Duties include:

Dyna Store:

• Demonstrates a welcoming customer focused environment by greeting customers, responding to questions, and improving customer engagement
• Provides excellent customer service - recommend merchandise on the floor and at the register
• Accurately uses point of sale system
• Balances cash drawers for both open and closing shifts
• Restocking and pricing merchandise as directed
• Introduces promotions and opportunities to customers
• Maintain tidiness of the store daily
• Direct and sell memberships to customers as needed
• Work in a team environment to assist with other projects and tasks as needed or assigned

Membership Desk:

• Deliver high quality customer service
• Provide services and answer questions to current members
• Sell memberships to potential Museum visitors
• Inform members and visitors of current Museum events
• Strives to maintain a thorough knowledge of products and services available at the Museum, Planetarium, DynaTheater, NatureWorks, Foundation, and Cafe
• Sell admissions to members and Museum visitors
• Balances cash drawers for both open and closing shifts
• Assist Foundation staff with upcoming events and projects

DynaTheater:

• Efficiently open the theatre at the start of shift and close at the end of day
• Operates projection system equipment to project all movies, lectures, special events, etc.
• Maintain cleanliness of the theater and operating room daily
• Distributes, collects, washes and dries 3-D glasses
• Seats guests, school groups and make all necessary announcements before show starts as well as assist handicapped guests with entry, seating, etc.
• Notifies the Theater Manager immediately of any facility problems or complaints
• Handles high level technical problems quickly and efficiently, including communicating to the audience, the procedure that will follow. (Such as evacuating theater properly during an alarm)

Minimum Qualifications:

• High School Diploma or Equivalency
• Must exhibit outstanding customer service skills, strong communication skills, math competency, and computer literacy
• Must be able to bend, lift, squat, and climb ladders as well as stand for long periods of time
• Requires the ability to work weekends, evenings, and holidays
• Must be able to work in a group as well as alone and self-motivated for tasks

Application Instructions: Only applications submitted through the official UNM Jobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please submit a Cover Letter and Resume. Background Check required. MUST have a Work-Study Award.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

University of New Mexico