Front Desk Assistant

Job Description

Job Description

Salary: $17-$23.50

We are an established private Ophthalmology Practice that specializes in Cataract and LASIK surgery. We are a co-management center with a culture of putting the patient first. If you want go home at the end of the day knowing you made a difference in patient's lives, CES is the place for you!

Job Summary:

Register new patients, schedule all patient appointments and phone handling responsibilities as well as cloud computing work and checking patients out after office visit.

Education and Experience:

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities:

• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Empathetic with patients needs and concerns.
• Well-organized with attention to detail.

RESPONSIBILITIES

• Appointment Scheduling
• Daily review of schedule status for the remainder of the week and the following two weeks.
• Schedule all appointments with the appropriate physician to ensure top quality care to patients.
• Confirm appointments daily.
• Cancel and reschedule appointments, as necessary.
• Responsible for sending referring doctors letters and post operative communications
• Assist patients in obtaining authorizations or referrals that have not been received by the practice.
• Phone Duties
• Participant in front office call work group answering phone calls
• Take phone messages or forward calls
• Miscellaneous Duties
• Responsible for patient check-in, co-pay collection and proper registration processing
• Responsible for sending out letters to referring doctors from patient visits
• Responsible for post-operative reporting follow up and data collection
• Prepare office intake forms for practice appointments
• Prepare and collate packets for surgical packets supplied to patients for surgery
• Release of records
• Manage incoming correspondence through both fax and other electronic formats
• Assist in general office duties, as needed. Perform other duties, as required.
• Clinic hours are usually 7:30AM to 5:00 PM EST, Monday-Friday.

Job Type: Full-time

Salary: $17.00-$24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)
• Medical receptionist: 1 year (Required)

Ability to commute/relocate:

• Lexington, KY 40504: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person