Follow-up Specialist

Follow-Up SpecialistCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.Career TEAM is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location. Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state's program management system. This role will be performed under the Center Manager.Your Impact on Career TEAM's Success:Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retentionEngage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employmentEngage customers who are at risk of job loss in retention and/or employment search activitiesProvide referrals as needed to support customer's retention needsWork to re-engage and re-establish contact with non-responsive customersResearch and obtain documentation to verify post-participation employment statusImplement policies applicable to Follow-Up frequency requirementsDocument Follow-Up activities and efforts in case notes within the state's case management systemEnter post program employment and educational information into the state's case management systemFollow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomesMeet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervisionUnder the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customersComplete all required reportsApproach each day and task with a "ZAG" mindsetOther duties and projects as neededTo Qualify for This Role, You Must Have:Bachelor's degree or higher or an equivalent combination of education and experienceMust possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitiveStrong organizational skills to juggle multiple tasks in a performance oriented environmentAbility to serve as a role model to customers and motivate them towards achieving goalsProficient in Microsoft Office applications (Word, Excel, Outlook) and Google SuiteAbility to work independently and effectively as part of a teamExceptional time management skills to meet deadlines and work under pressureExcellent verbal and written communication skillsA Valid Driver's LicenseAdditional Skills/Knowledge Career TEAM Would Love for This Role:Bilingual or MultilingualStrong multitasking abilities and proactive approach to tasksTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesEmployment Type: Full-Time, Non-exempt EmployeeSalary: $45,000-$55,000/yrJob Site: On SiteTravel: 20% travel within regionAbout Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company