Service Technician

Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our security business unit.

Primary Responsibilities

Technical Acumen:

• Perform upgrades and additions to security/life safety related systems in order to increase functionality
• Evaluate, diagnose, troubleshoot and perform repairs as necessary
• Install, maintain, or repair security/life safety related systems, devices, or related equipment.
• All work is performed to Pavion standards and quality techniques are practiced
• Adhere to procedures and standards in system design for quality installations
• Maintain accurate project information within Pavion shared files and system
• Ability to solve practical problems and carry out responsibilities without supervision
• Capacity to organize workload for effective implementation
• Be knowledgeable of current industry standards and emerging technologies
• Ability to plan and carry out efficient installation, programming, testing procedures
• Ability to perform system upgrades and system cut overs on large-scale systems (enterprise systems)
• Ability to assist Sales and Engineering in making sound decisions with project design and implementation necessary for accurate proposal bids
• Other duties deemed necessary

Customer Service & Communications Skills:

• Work with personnel on system startup to ensure complete system compliance
• Must have excellent written and verbal communication skills in providing customers, Service Managers and coordinators with detailed progress updates, delays/ impacts, safety concerns, and any other information that will aid in achieving a successful project outcome
• Work proactively and in a positive manner with all co-workers
• Communicate effectively and in a timely manner to resolve Pavion, Client, or other inquiries and/or requests
• Maintain communications with customers and management to resolve customer issues
• Ability to write simple correspondence and present information in one-on-one and small group situations

Safety & Accountability:

• Adherence to all Pavion Safety Policies; Work at required heights utilizing ladders, scaffolding, lifts, or other
• Consistently keeps work area clean and free of potential hazards
• Work in confined spaces as necessary
• Ability to complete work and solve problems in a timely manner
• Adhere to procedures and standards in system design for quality installations

Basic Qualifications

• High school education, or equivalent, or 2-year associate degree in electronics required
• Experience with security/life safety related system installations
• High customer service skills
• An eagerness to learn
• Self-motivated and detail-oriented
• Proper hand and power tool operations and safety. Strong computer skills
• Valid driver's license, clean driving record
• Effective written and oral communication skills.

Preferred Qualifications

• Military training / experience a plus. Must be available for on call and after hours' service response, and overtime. Have acquired multiple certifications for one or more of the following fields a plus - Access Control, CCTV, Alarm, or Intrusion systems.

Salary Range: $25- $30 an hour

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.