Lead Case Manager

Job Description

Job Description

About Lao Family Community Development, Inc.

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California. 

LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations. 

Job Summary: Under the direction of the program supervisor, this position will serve low-income Workforce Innovation Opportunity Act (WIOA) participants, CalWorks LEP participants, and CSBG participants to gain job placements, as well as manage participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, which provides comprehensive care management to address both clinical and non-clinical needs. 

The Lead Case Manager is responsible for overseeing the Contra Costa County Workforce Development Board (CCCWDB) WIOA Employment Services case management services, ensuring high-quality workforce services delivery, preparing the reports, ensuring compliance with program requirements and successful participant outcomes. 

This position is responsible for interfacing with local employers and training providers, external organizations, and the internal LFCD department, especially the America’s Job Center of California (AJCC) and Business Centers. The position’s duties include lead the project, organize quarterly job fair, outreach recruitment for employers and job seekers, provide orientation, intake-assessment, set up Individual Employment Plan (IEP), case management, On the Job Training (OJT), Individual Training Account (ITA) / Vocational Training counseling, job placement, retention services, assessing the participants health condition and coordinating care. Program activities and strategies include long-term career advancement for each participant; understanding the hiring and business development needs of each employer; the policy and compliance requirements of funders; and the many subtle factors that can influence each individual’s ability to thrive and advance in the workplace. Knowledge of the human services needs of the local job market is a plus. This position is required to rotate at LFCD AJCC location and reports to the Program Supervisor.

Roles and Responsibilities: 

• Lead and manage three primary projects: CCCWDB WIOA, CalWorks LEP, and CSBG Programs.

• Conduct individual assessments to develop personalized care management and employment plans, addressing physical health, mental health, substance use disorders, oral health, social determinants of health, career goals, and job placement strategies.

• Provide outreach and engagement in the community, attending resource fairs, distributing promotional materials, and coordinating referrals to social services, workforce programs, and healthcare providers to achieve participants’ care and employment goals.

• Lead workshops, job orientation sessions, one-on-one and small group counseling, and educational programs focused on job readiness, healthy living, independence, and goal setting.

• Assist participants in developing resumes, cover letters, and employment plans while providing labor market insights, job referrals, job fairs, interview coaching, and job placements. 

• Provide intensive services to participants including: intake assessment, certify and obtain supportive documents for enrollments into the program; develop Individual Employment Plan (IEP), identify career goals, prepare assessment, and make appropriate referrals; provide 12 months of job retention services.

• Communicate with training providers and ensure ITA request is submitted on a timely manner; perform tracking of participants, input data, daily log, monthly case notes, and all other activities in CalJOBS system and internal tracking form. 

• Community Support: Services to address members’ health-related social needs to improve health and well-being. 

• Schedule and coordinate appointments, provide appointment reminders, arrange transportation, accompany clients to critical appointments and job interviews, and address barriers to participation in care and employment programs.

• Maintain strong networks with employers, community stakeholders, and service providers, ensuring program participants have access to career opportunities and supportive services.

• Organize quarterly job fair. 

• Identify job opportunities with reasonable wages and benefits, conduct employer orientations, maintain employer relationships, and facilitate On-the-Job Training (OJT) opportunities.

• Assist participants in accessing benefits such as Social Security Insurance (SSI), CalFresh, cash aid, workforce training programs, and other social services, guiding them through required documentation.

• Provide transitional care and employment retention support, including job tracking, follow-up services, and employer engagement to ensure job stability.

• Develop and maintain detailed knowledge of programs such as WIOA, CalWorks LEP, CSBG, and CalAIM Program, leveraging partnerships to enhance participant outcomes.

• Maintain accurate case files and documentation, including participant enrollments, progress tracking, eligibility verification, and compliance with HIPAA and workforce development regulations. 

• Collaborate with local colleges, career centers, and training providers to facilitate participant enrollment in workforce programs and ensure timely processing of training approvals. 

• Communicate with county and workforce development staff to ensure compliance with program requirements, eligibility verification, and timely reporting.

• Prepare and submit program reports, case notes, and performance data, ensuring accurate tracking in systems including CalJOBS, Care Management System (CMS).

• Provide administrative and programmatic support to leadership, including Directors, Managers, and Site Supervisors.

• Perform other duties as assigned.

Requirements and Qualifications: 

• A Bachelor’s degree is required with a concentration in social work, business communication, or a related field. If no degree, a minimum of 2 year of workforce development and case management experience working with the sensitive need’s population; Bilingual in Spanish is strongly preferred. 

• Strong case management, organizational, experience in report writing and data tracking. 

• Ability to manage multiple projects and meet deadlines. 

• Flexibility to travel to different work sites and attend meetings.

• Self-starter, ability to work with minimal supervision; excellent communication, community relations, networking, and public speaking skills.

• Demonstrated ability to work with individuals, families, and women without discrimination towards people of diverse cultures, race/ethnicity, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.

• Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.

• Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.

• Proficient computer skills in MS Word, Excel, PowerPoint, database management, and Safari/Chrome/Edge.