Staffing Coordinator LLWC of Winston Salem

Full-Time Staffing Coordinator

Live Long Well Care of Winston Salem, NC is now accepting applications for a Full-Time Staffing Coordinator to represent the Live Long Well Care Agency as a front-line customer service liaison between patients/clients & caregivers.

Why join us? Live Long Well Care offers exciting and rewarding career opportunities to match job seekers of all backgrounds and career levels at all of our various branches. Our team members play an integral role in helping our clients achieve and/or maintain their maximum level of independence in their own homes. Live Long Well Care is a dynamic company that strives to provide our team members with an enriching and fulfilling work environment. There are numerous advantages to working for Live Long Well Care, including:

• Flexible hours
• Generous paid-time off program (vacation)
• 401(k) with company match
• Continuing Education Opportunities
• Internal Growth Support
• Advance Pay/On-demand Pay options
• Transfer opportunities between multiple branches

Position Summary Represents the Agency as a frontline customer service liaison between patients/clients, caregivers, the CSS, and CSM. Works under the direction of the CSM and in coordination with the Care Coordinator Supervisor to ensure that the skills of the caregiver assigned to each case is appropriately matched to the needs of the patient/clients. Responsible for consistently assigning the same caregiver to each patient/client whenever possible, thereby facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction. Schedules only the amount, frequency, and duration of services identified in the plan of care. Maintains a standardized weekly schedule for all active patients/clients and documents daily schedule changes on the scheduling form. Validates the caregiver documentation against schedules prior to payroll and appropriately resolves differences. Create and update active patient/client and caregiver lists weekly, or more frequently, if requested.

Principal Duties, Essential Functions and Responsibilities :

1. Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency.

2. Services the needs of the patient/client. Confers with the CSM and Care Coordinator Supervisor for direction and offers the case to qualified staff who are available for assignment. Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case. Availability is determined by ensuring that caregivers meet all Company policy requirements and that they have indicated a willingness to work during time frames that are compatible with patient/client's needs.

3. Views the patient/client and/or patient/client's family as the primary customer of all scheduling activities and focuses on meeting their needs.

4. The caregiver is a secondary customer of the scheduling process and the Client Staffing Coordinator and CSM keeps their qualifications and specific work requests in mind when identifying the most appropriate caregiver for each case. Considers the relationship between pay and bill rates when choosing between multiple caregivers who equally meet the needs of the patient/client well. Maintains a working knowledge of the weekly overtime status of all scheduled caregivers when considering them for new assignments.

5. Follows the Company approved standardized process when scheduling patient/client care. Records and keeps all patient/client care information current.

6. Maintains complete and accurate patient/client schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Schedules only those visits that have been requested by the client, family or representative. Records all scheduling changes, updates, and deletions on the scheduled daily.

7. Validates copies of caregiver documentation against schedules and reconciles inconsistencies. Notifies the manager of outstanding documentation and interfaces with the payroll and billing processes to support the production of accurate and timely invoices.

8. Makes staffing changes in accordance with Company policy when those changes are requested by the patient/client or caregiver. Contacts the patient/client and/or patient/client's family to confirm satisfaction after a new caregiver makes their first visit to the patient/client. May be directed to make random phone calls to assess customer satisfaction. Documents all requests for changes in caregivers, logs all complaints received, and records the results of all customer satisfaction calls.

9. Participates in the hiring of caregivers by identifying recruitment needs, screening applicants, administering appropriate evaluations, arranging and conducting interviews, and verifying references. The input of the Scheduler is critical in maintaining appropriate levels of staffing and the final hiring decisions are the responsibility of the ED and CSM.

10. Employee will be responsible for being on-call every other week.

Other Duties and Responsibilities :

1. Is knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the Agency.

2. Reports for work on time and prepared to assume duties.

3. Adheres to Agency dress code.

4. Records work accurately.

5. Follows policy for reporting in sick.

6. Leaves for meal breaks on time and returns on time.

7. Varies work schedule to meet Agency needs.

8. Works overtime when requested.

9. Schedules all time off with supervisory approval.

10. Attends and participates in meetings and is responsible for all information communicated at meetings.

11. Responds to and manages complaints in a professional and timely manner.

12. Follows standard precautions and infection control procedures.

13. Adheres to Agency policy, procedure and processes.

14. Uses proper body mechanics.

15. Performs all duties assigned.

16. Responds to internal and external customers in a professional and friendly and supportive manner.

17. Offers assistance as needed or directs individual to appropriate resources with proper follow through.

18. Wears ID badge in a visible location.

19. Records and relays messages accurately.

20. Works together in the spirit of teamwork.

21. Communicates and disseminates information timely and appropriately.

22. Complies timely with all requirements related to risk management, safety, infection control, employee health TB screening, security and fire.

23. Provides a safe environment for all clients/patients, physicians and employees.

24. Provides excellent customer service to all clients/patients, physicians and employees.

25. Supports and participates in performance improvement process.

26. Assumes responsibility for all mandatory in-service, certification and/or licensure, competencies, etc.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.

Communication Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.

Initiative Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.

Flexibility The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease and professionalism.

Interpersonal Skills Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things

Team Work Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.

Professionalism Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.

Ethics Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles:

o People First, Always

o We Exist to Serve our Members

o We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.