Enrollment Services Specialist

Enrollment Services Specialist - 26001168

Enrollment Services Specialist Student Success Undergraduate Admissions Georgia State University, an enterprising public research university in Atlanta, is a national leader in graduating students from diverse backgrounds. The university provides its world-class faculty and more than 50,000 students with unsurpassed connections to the opportunities available in one of the 21st century's great global cities. Georgia State offers a challenging academic environment that emphasizes research and practical experience across the curriculum and has more than 50 nationally and internationally ranked programs. The Office of Undergraduate Admissions is seeking to recruit an Enrollment Services Specialist for our Clarkston Perimeter College campus. The Enrollment Services Specialist serves as the first point contact for walk-ins to the Office of Undergraduate Admissions. This position delivers exemplary customer service to prospective students, admitted students, current students, parents, visitors, and constituents in person, over the phone and via email. This position requires strong troubleshooting and the ability to exercise independent judgment in making decisions and interpreting Office, University, and Board of Regents policies relevant to the Office of Undergraduate Admissions.

What Makes The Admissions Department A Great Place?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with a variety of partners. Professional development opportunity and mentorship A rapidly growing center within an academic setting

Here Is What You Will Do

Counsel prospective students and applicants on the admissions requirements and procedures for Perimeter College and Georgia State University Serve as a point of contact for students and families, directing inquiries to appropriate campus departments as needed. Advise, investigate, problem solve and resolve questions and issues from prospective and admitted students, parents and the public about policies and procedures for the Office of Undergraduate Admissions using Banner and Slate Update and process records in Banner and Slate Provide prospective and current students, as well as parents with general information on Admissions, Financial Aid, Enrollment Services, and Housing and be able to redirect individuals to the correct offices for assistance as needed Assist the processing team during peak periods by entering reactivations, lawful presence hold removals, adding supplemental credits from transcripts, and other forms as needed. Assist students during the open house, new orientation programs, Move on When Ready and Success Academy programs Assist with student recruitment and yield events at the Perimeter College or Atlanta campus as required. Assist with campus coverage at other locations when required Assist with delivering campus tours and presentations when required. Other duties as assigned Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Requirements: Bachelor's degree and two years of related experience; or a combination of education and related experience. Preferred Hiring Requirements: Strong communication, interpersonal and organizational skills, both oral and written Excellent customer service and problem-solving skills Thorough knowledge of, familiarity with and experience in the admissions field and interpreting policies and procedures to prospective students and the University community Ability to effectively work with diverse constituencies in a large, fast-paced professional work environment Knowledge of Banner and Slate

College/Business Unit

Enrollment Management Department: Admissions

Location

Atlanta Campus Shift: M-F, 8:30AM-5:15PM Salary: $43,100 Pay Grade: 16 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible)

Job Posting

08/28/26, 2:13:50 PM

Closing Date

09/12/26, 3:59:00 AM Special Instructions: To be fully considered for this position all candidates must submit the following at the time of submission: A complete and accurate GSU application, Resume, Cover Letter. Final candidates must provide three professional references.

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.