Enrollment Services Assistant

Enrollment Services Assistant

Enrollment Services Assistant University Registrar Atlanta Campus Monday - Friday | 8:30 AM - 5:15 PM These are exciting times at the Registrar Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence. Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team. The Registrar Department is seeking Enrollment Services Assistant to join the already awesome team taking the Registrar Department to the next level of excellence!

What makes The Registrar Department a great place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

Here is what you will do:

• Provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile.
• Process requests for transcripts and verifications requested by students and other outside agencies.
• Verify and update information within the National Student Clearinghouse database.
• Process SSN/Name Changes, Academic Renewals, CLEP Credit, Repeat to Replace and Course Descriptions.
• Perform various job duties as related to handling special projects such as banner testing, mass audits or batch transcript mailing.
• Audit and recreate large volumes of academic records for students requesting academic information.
• Additional duties as assigned.

The scope of responsibility will include these specific duties but is not limited to:

• Provide quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile.
• Process requests for transcripts and verifications requested by students and other outside agencies.
• Audit and recreate a large volume of academic records for students requesting academic information.
• Verify and update information within the National Student Clearinghouse database.
• Process SSN/Name Changes, Academic Renewals, CLEP Credit and Course Descriptions.
• Process Repeat to Replace Applications.
• Perform various job duties as related to handling special projects such as banner testing, mass audits, or batch transcript mailing.
• Handle sensitive and confidential information and matters with discretion, tact and diplomacy and serve as a resource for the office, faculty, staff and students.

Successful candidates will possess the following attributes:

• Strong customer service skills
• Exceptional organizational and time management skills
• Strong written and verbal communication skills
• Proficiency using Microsoft Office Suite applications
• Self-starter and quick learner with a continual desire and capability to learn
• Top performer and team player with proven experience working in a high-energy and fast growing workplace
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA)

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Minimum Hiring Qualifications: Bachelor's degree; or a combination of education and related experience.

College/Business Unit: Enrollment Management Department : Office of Registrar

Location: Atlanta Campus Shift : M-F 8:30 a.m. - 5:15 p.m. Salary : $35,600 FLSA Status : Non-Exempt

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents

USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.