Client Experience & Operations Coordinator

Job Description

Job Description

Client Experience & Operations Coordinator

Ikaati works with leading hotels, resorts, spas, and restaurants to create distinctive tea experiences.

We are looking for a thoughtful, personable, and highly organized individual to join our team. This is a hands-on role that combines client relationships, creative projects, and day-to-day business operations.

You might spend part of the day speaking with a hotel about their tea program, developing ideas for a new client presentation, and then making sure orders, inventory, and invoicing are handled accurately.

This role is well suited to someone who enjoys variety, learns quickly, takes pride in their work, and wants the opportunity to grow with a small company.

Key Responsibilities

Client Experience

Build strong relationships with our clients through thoughtful, responsive communication by email, phone, and in person.

Understand client needs, answer questions, resolve issues, and make sure each interaction reflects the level of service expected by the hotels, resorts, spas, and restaurants we work with.

Client Programs & Ideas

Contribute ideas for tea programs, presentations, menus, and service concepts for our hospitality clients.

Work with the team to develop ideas and turn them into thoughtful, memorable experiences for each property.

Order Fulfillment & Shipping

Manage client orders from receipt through packing, shipping, invoicing, and delivery.

Ensure every order is accurate, well presented, and fulfilled on time.

Inventory Management & Purchasing

Maintain accurate inventory records, organize stock, conduct routine counts, and monitor product availability.

Anticipate replenishment needs, coordinate approved purchases with suppliers, and track incoming tea, packaging, and supplies.

Accounts Receivable

Prepare and send client invoices, monitor outstanding balances, and follow up on overdue accounts professionally and promptly.

Operations & Improvement

Help keep daily operations organized, accurate, and reliable.

Identify potential problems before they become larger issues, communicate clearly, and look for practical ways to improve how we work.

The Person We're Looking For

We are looking for someone who is thoughtful, curious, conscientious, and genuinely cares about the quality of their work .

You enjoy working with people and have a warm, professional presence. You are comfortable speaking with clients and can represent Ikaati confidently in conversations and meetings with hotel, restaurant, and spa operators.

You are also someone who pays attention to the details. You follow through without needing reminders, notice when something doesn't look right, and take responsibility for finding a solution.

You enjoy learning new things and are comfortable moving between different kinds of work, from client conversations and creative projects to spreadsheets, orders, and inventory.

Most importantly, you take pride in doing things well and in contributing to work that creates beautiful experiences.

Qualifications

Required

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Warm, professional, and confident when interacting with clients
• Ability to manage multiple priorities and follow through reliably
• Curious and comfortable learning new skills and taking on new responsibilities
• Good judgment and proactive problem-solving skills
• Proficiency with Microsoft Word, Excel, and PowerPoint or equivalent Google Workspace applications
• Comfortable with hands-on inventory handling, packing, and shipping
• Bachelor's degree

Preferred

• Experience working with clients in hospitality, luxury retail, food and beverage, professional services, or another service-oriented environment
• Experience with order fulfillment, inventory, purchasing, or general business operations
• Experience with QuickBooks
• An interest in hospitality, food and beverage, design, or creating thoughtful customer experiences

Position Details

Job Type: Full-time
Work Location: In person

Benefits

• Health insurance
• Paid time off

\nCompany Description

Ikaati is a premium tea company serving luxury hotels, resorts, spas, and restaurants. We are passionate about exceptional tea, thoughtful service, and building lasting relationships with our hospitality partners.

Company Description

Ikaati is a premium tea company serving luxury hotels, resorts, spas, and restaurants. We are passionate about exceptional tea, thoughtful service, and building lasting relationships with our hospitality partners.