IFM Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves:The IFM Lead oversees all Integrated Facilities Management (IFM) operations and delivery within an assigned area, connecting IFM to other service lines, bridging regional leadership to site-level teams, and fostering client relationships. This role ensures contract governance requirements are met while achieving high client satisfaction. You'll work closely with other global IFM Leads to ensure consistency in key initiatives and operational delivery, and regular travel to all sites within your portfolio will be required. This role will need to be able to work in ambiguity and create fast solutions to support client’s rapid growth. This leader must have great team management skills and big picture thinking, with the ability to move fast and create structure in high paced environments.Your day-to-day tasks will include:Leading and managing all IFM operations within your assigned area to meet JLL and client objectivesServing as the primary contact and escalation point for buildings within your portfolio regarding service deliveryBuilding and maintaining strong client relationships to address operational challenges proactively. Big picture thinking and supporting the client through rapid change.Bringing JLL best practices to the account and supporting creation of SOPs.Assisting with budget development and achieving agreed financial targets and KPI metricsAssistance in creating SLAs and training teams on how to execute them effectivelySupporting transition and utilization of CorrigoTracking metrics and using them to assist the Account Director on creation of initiatives to improve operationsManaging team performance and ensuring services are understood, teams are well trained and services are delivered in adherence to contracts, KPIs, and service level agreements.Managing vendor relationships and implementing best practices across operationsImplementing area-specific initiatives while ensuring alignment with regional standards and proceduresFostering team development through succession planning and performance managementDesired experience and technical skillsRequirements:Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis8+ years of experience in facilities management, with a focus on integrated facilities managementProven track record of successfully leading teams and managing IFM operationsExperience managing teams and facilities across multiple and remote locationsExcellent communication and interpersonal skills for building relationships with various stakeholdersStrong business acumen and financial management capabilitiesSound knowledge of health and safety regulations and complianceAbility to travel within the assigned area as necessaryPreferred:MBA degreeExperience translating client needs and balancing client interests with those of the organizationDemonstrated experience driving operational efficiency and implementing innovative solutionsFamiliarity with technology solutions and tools for operations optimizationExperience with cross-selling services and identifying growth opportunitiesBackground in emergency prevention and operational controlsTrack record of fostering collaborative team cultures and talent developmentThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:140,000.00 – 180,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Chicago, IL, New York, NY, San Francisco, CA, Seattle, WA, Sunnyvale, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: San Francisco, CA; Chicago, IL; Sunnyvale, CA; New York, NY; Seattle, WAType: Full time