Account Manager, Client Services

Account Manager Of Client ServicesAs a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients.This position entails 75% travel throughout TN, LA, and MS area. Ideal location to reside is within those locations, preferably Memphis, TN.In order to meet the needs of our clients and PharMerica standards, this position cannot be performed remotely outside of the given area.The ideal candidate has experience in client retention in a long-term care pharmacy setting.We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision, and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentOur Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today!This position will be posted for a minimum of 8 days.ResponsibilitiesBuilds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizationsAccountable for all aspects of client relationships; primary go-to person for your client baseEngages with all levels across the organization to discuss issue resolution, growth opportunities, and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)Leads client contract renewal process in collaboration with other key PharMerica stakeholdersOwns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clientsManages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.Provides pharmacy service, performance, and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls, and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools, and resourcesWorks with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementationCollaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achievedRepresents PharMerica at corporate/networking/client events and conferencesConducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standardsQualificationsBachelor's degree or equivalent experienceThree to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business settingAbility to communicate to all levels of managementExcellent time-management and basic computer skillsAdvanced Microsoft Office proficiencyOutstanding problem-solving skillsExperience in root cause analysisAbility to collaborate cross-functionallyExperience working within a collaborative teamExperience in a project management and client-facing customer service roleStrong background with the ability to manage multiple priorities and deadlines at onceAbout Our Line Of BusinessPharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit RangeUSD $75,000.00 / Year