Case Management Manager

Stakeholder Engagement And Governance

Collaborate with stakeholders to review change requests and assess business needs.

Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices.

Provide subject matter expertise on case management processes and system functionality.

Testing And Continuous Improvement

Providing oversight of testing activity for system enhancements and continuous improvement initiatives.

Validate requirements, identify defects, and ensure that updates meet operational and quality standards.

Recommend improvements that optimize workflows and advance user experience.

Development Coordination

Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work.

Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements.

Work Environment

Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management.

Contribute to a collaborative and high‑performing team culture.

This role will require working US hours.

The Requirements

Core Competencies

• Exceptional written and verbal communication skills, with the ability to convey complex information clearly.
• Strong attention to detail and organizational skills, ensuring accuracy across documentation and testing activities.
• Ability to collaborate effectively with stakeholders across technical and business functions.
• Critical thinking and analytical problem‑solving skills, aligned to process standards and best practices.
• Self‑motivated and able to manage aggressive timelines without direct supervision.

Technical Skills

• Advanced proficiency in ServiceNow, including end to end navigation and deep technical understanding to support development efforts.
• Experience coordinating testing cycles, validating system changes, and supporting platform enhancements.

Additional Preferred Skills

• Understanding of finance and HR processes is considered a plus.

WTW is an Equal Opportunity Employer

Job Info

• Job Identification 202601724
• Job Category Finance
• Locations 10000 Midlantic Drive, Mount Laurel, NJ, 08054, US
• Job Schedule Full time