Bilingual Case Manager - Personal Injury Law (Onsite)

Job Description

Job Description

Job Title:  Pre-Litigation Case Manager - Bilingual (Spanish & English) 

Location:  Onsite – Wilmington, NC 

Job Type:  Full-Time 

 

About Horton & Mendez 

Horton & Mendez is a dedicated personal injury law firm based in Wilmington, North Carolina. Our firm brings unparalleled expertise and insider knowledge to each case and client. Our mission is simple: to provide personalized, compassionate, and effective legal representation to individuals who have suffered injuries due to accidents or negligence. 

 

About the Role: 

Horton & Mendez is seeking a bilingual Pre-Litigation Case Manager to manage an active caseload of personal injury matters through settlement, keeping cases moving and clients informed at every stage. This person is the connective tissue between the client, the attorney, and the many moving parts of an active case — keeping documentation complete, communication consistent, and cases progressing efficiently. The right candidate is organized, proactive, and committed to delivering a high standard of service to clients navigating a difficult time. 

 

What You’ll Do: 

• Manage a caseload of personal injury matters, keeping cases moving and clients informed at every stage 
• Communicate regularly and compassionately with clients — providing updates, answering questions, and offering clear guidance throughout the process 
• Collect, organize, review, and summarize medical records, bills, and supporting evidence 
• Handle all aspects of insurance claims related to auto accidents, including verification, correspondence, and follow-through 
• Prepare demands and provide comprehensive support to attorneys on case strategy and settlement 
• Prepare settlement packages, execute client disbursements, and manage case liens and medical bill reduction requests 
• Maintain accurate, well-organized case files and documentation in the firm’s case management system 

 

What We’re Looking For:  

• Bilingual in English and Spanish — ability to communicate fluently with Spanish-speaking clients is required for this role 
• 2+ years of Case Management experience, pre-litigation personal injury experience strongly preferred 
• Strong organizational skills with the ability to manage a high-volume caseload independently and without close supervision 
• Excellent written and verbal communication skills; comfortable corresponding with clients, insurance carriers, and medical providers 
• Trustworthy, discreet, and detail-oriented; takes ownership of their work and follows through consistently 
• Proactive and solutions-oriented, with strong critical thinking skills 
• Proficient in Microsoft Office and Adobe; comfortable learning and navigating new software systems quickly 
• Experience with Filevine or similar legal case management software strongly preferred 

 

EEO Statement 

We are committed to hiring the best people for the job, regardless of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

 

Notice of E-Verify Participation 

Right to Work 

Company Description

Horton & Mendez is a personal injury law firm based out of Wilmington, North Carolina. We primarily handle motor vehicle accident, worker's compensation, premise liability, medical malpractice, products liability, and other types of personal injury matters.

We are one of the fastest growing personal injury law firms in our market. We are committed to our core values and mission to best serve each client. We strive to be a bright spot during a dark time in many of our client's lives. We are committed to delivering exceptional client service, open lines of communication, and strong advocacy for each client.

We are very proud of our exceptional work culture and commitment to growing the firm together. Our work culture is based on team work and being hungry, humble, and smart. Hungry means having a strong work ethic and putting forth the time and effort to excel in your position. Humble is putting the team before yourself and sharing credit with others for the firm's accomplishments. And lastly, smart means showing empathy, having self awareness, and interacting well with others on the team.

Company Description

Horton & Mendez is a personal injury law firm based out of Wilmington, North Carolina. We primarily handle motor vehicle accident, worker's compensation, premise liability, medical malpractice, products liability, and other types of personal injury matters. \r\n\r\nWe are one of the fastest growing personal injury law firms in our market. We are committed to our core values and mission to best serve each client. We strive to be a bright spot during a dark time in many of our client's lives. We are committed to delivering exceptional client service, open lines of communication, and strong advocacy for each client. \r\n\r\nWe are very proud of our exceptional work culture and commitment to growing the firm together. Our work culture is based on team work and being hungry, humble, and smart. Hungry means having a strong work ethic and putting forth the time and effort to excel in your position. Humble is putting the team before yourself and sharing credit with others for the firm's accomplishments. And lastly, smart means showing empathy, having self awareness, and interacting well with others on the team.